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According to relevant media reports, Mr. Lu from Guiyang, Guizhou Province spent millions to buy a luxury car, but two years later he was ready to transfer the vehicle, only to find out that the vehicle had been repaired and asked the 4S store for an explanation. But the reply I heard was that the staff involved had left and could not find the reason.

According to the owner, I bought the car and landed at 4 million this time, less than 10,000 kilometers in two years, and there was no problem, so I planned to sell it to a friend and check the repair and maintenance records of the vehicle for the sake of safety. Unexpectedly, do not check do not know, a check will find fishy.

It turned out that three days before the car was picked up, there was a record of "fault light alarm". There was no doubt that the owner of a luxury car of more than 4 million could not accept it, and the 4S store did not fulfill its obligation to inform.

So the owner of the car went to the person in charge of the 4S store to ask for an explanation. The manager of the 4S store said: we will do an overall inspection and maintenance before the car is delivered. If the cost of maintenance does not exceed 5% of the market price of the whole car, then the seller can choose not to inform it. And now there is no maintenance record. At that time, the person in charge had already left.

Calculated according to 5% of the 4 million, that is, the 200000 maintenance cost does not have to tell the customer, which is obviously unacceptable to consumers.

Because the specific situation could not be verified, the owner thought it was a refurbished car, but the person in charge of the 4S store denied it and said it could be identified as a vehicle.

According to the media, the 4S store had previously had a "problem" in selling Bentley, and contacted an employee who had worked in the 4S store. According to the employee's recollection, Mr. Lu's car was indeed replaced at that time. And this part has a significant impact on the vehicle problem.

In addition, the employee also revealed that this phenomenon is very common. When there is something wrong with a new car before delivery, it is usually "perfect" by removing parts from another car, and most people cannot find maintenance records, because once customers are told that they have maintenance records, it is very difficult to sell at the original price. I can't tell you because I signed a confidentiality agreement with the company that year.

At present, the car owner is prepared to sort out the existing evidence and file a lawsuit to the court to claim compensation from the 4S store.

For 4S stores, this practice already constitutes deceiving consumers, but due to the long interval between events, the appeal may fail due to lack of evidence. In similar cases in the same region in 2014, the car owner received 16 million compensation in the first instance, but 4S appealed, and the second trial failed due to lack of evidence.

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