AutoBeta(AutoBeta.net)11/04 Report--

According to relevant media reports, Ms. Bao Ying Zhang was driving on the road in her newly bought Lincoln SUV when the steering wheel suddenly lost control. After inspection by the 4S store, there is a quality problem with the car steering system. Ms. Zhang asked to return or change the car, but the other side refused, and the two sides quarreled.

It is understood that in July this year, Ms. Zhang bought a MKC SUV in Yangzhou Tianxu da Lincoln 4S store, totaling more than 300,000. In early October, when I was driving normally, the steering wheel suddenly appeared in a lock and could not move. Fortunately, the speed of the car was not fast at that time, so Ms. Zhang immediately put on the brakes and the car stopped.

Ms. Zhang said that she was very frightened at that time, and the consequences would be unimaginable if it happened on the highway. According to the driving computer of Ms. Zhang's vehicle, "steering system failure, please overhaul".

In this regard, Ms. Zhang believes that when a new car breaks down after driving less than 7000 kilometers, it should be returned or changed. Tianxuda Lincoln Automotive Center admitted that the vehicle is a quality problem, but can only replace the relevant parts, the two sides did not agree.

A relevant person in charge of the 4S store said that Ms. Zhang's vehicle steering engine is only a failure, which belongs to a quality problem. But the car already has a plan that can be repaired, not that it can't be repaired.

Ms. Zhang cannot accept such a situation, because there is no guarantee that the same thing will happen again. In the end, the 4S store offered to replace the steering machine and be willing to give Ms. Zhang some compensation, but Ms. Zhang was determined to return the car.

As any consumer, it is unacceptable for a new car to have problems, not to mention that vehicle lock-up is indeed a serious problem, which is out of control.

In response to this matter, the lawyer also said that the failure of the vehicle system falls within the scope of the automobile three-package law, and consumers can ask for a return and replacement of the car within 60 days from the date of the invoice or within 3000 kilometers. Ms. Zhang's steering machine exceeds the time limit, so it can only be replaced. The lawyer also said that if the vehicle can not be replaced twice, consumers can only ask the seller and manufacturer to return the car.

At present, the two sides are still negotiating a solution, and Ms. Zhang said that the negotiation will not consider the possibility of going through judicial channels to safeguard their rights.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat