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According to relevant media reports, Ms. Dong in Shenyang bought a new Mercedes-Benz car, but the car was found to be out of order in less than three days, causing Ms. Dong to wait for rescue on a cold night. Ms. Dong asked for a new car, and the 4S store replied that it was a very rare defect rate.

In October, Ms. Dong bought a Mercedes-Benz E260L at Qiao Hongxing Mercedes-Benz 4S store in Shenyang, at a total cost of 440000 yuan. On the 25th, Ms. Dong went to the 4S store to pick up the car. As a result, two days later, it was found that there was something wrong with the car, the central control screen could not be displayed, and it did not care what I thought was the reason for the new car.

Until that evening, when Ms. Tung was preparing to go out, as soon as the vehicle could not be started, the buttons in the car could not be used, including the windows could not be operated. So contact after sale, the vehicle will be sent to the 4S store for maintenance and inspection.

Ms. Dong said that after testing, it was said that the generator of the vehicle was broken, and the battery may also be broken, but the specific reason could not be found out for the time being and needed to be repaired and tested step by step.

An after-sales manager of the industry Qiao Hongxing Mercedes-Benz 4S store said that at present, they only learned through the electronic test report that the motor was broken, and it was only the defect rate in a million that Ms. Dong encountered, and whether there were other problems with the car, at present, the store can't guarantee it.

Ms. Dong also said that the store said that if the vehicle breaks down after repair, it needs to continue to be repaired, because it is stipulated in the three-guarantee law that the same part can not be replaced or returned until it has been repaired five times. In this regard, Ms Tung cannot accept vehicle maintenance and hopes that manufacturers can replace them.

It is indeed unacceptable for owners of new cars to encounter problems. after all, Mercedes-Benz is frequently exposed because of quality problems, and after-sales responses are all based on the three-package method, and there is no specific report on whether it is like the defect rate of millions of miles after sale. However, according to Ms. Dong's statement, should a first-tier luxury brand have such a service attitude towards customers?

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