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Recently, it was exposed on the Internet that a man who had just bought a new car for 20 days and found something wrong with the tires of the new car when he went to wash the car, so the man drove the car to the 4S store to ask for an explanation, but he was sent to the hospital. What on earth is going on?

According to Mr. Su, I bought a Beijing Hyundai in Beijing Hyundai Tianxiang 4S store some time ago. It has been driving for about 20 days. Some time ago, Mr. Su drove to wash his car, and the car washer told Mr. Su that his car had a tyre drum.

So Mr. Su drove his car to the 4S store to ask for an explanation, but waited in the 4S store for six hours and still did not solve the matter. Later, Mr. Su had an altercation with the staff of the 4S store. As a result, the staff beat up Mr. Su's wife, and now he still had bruises on the corners of his eyes, and later went to the hospital.

After the mediation and coordination of the police station, the staff apologized to Mr. Su and his family, and then made some compensation, but Mr. Su felt that the 4S store had gone too far, not only not to solve the problem, but then this happened! Therefore, Mr. Su decided to expose the matter to the media.

The reporter accompanied Mr. Su to the 4S store, and the after-sales manager said that the staff who had an altercation with Mr. Su did not come to work that day. When Mr. Su came, he directly said that he wanted to change the tire. At that time, he told Mr. Su that he needed to take part in the inspection to determine whether there was a quality problem with the tire, and then decided how to compensate. But Mr. Su did not listen, so he directly drove the car to the door and blocked the door, so that the customer could not get in and out normally, and then there was a scene of a fight between the staff and Mr. Su.

Mr. Su said that he waited in the 4S store for six hours at that time, but there was no explanation, because he was in a hurry at that time, so the door of the 4S store was blocked.

The after-sales manager said that at that time, the photos had been taken and uploaded to the manufacturer, and we had to wait for the manufacturer's feedback. Later, we issued the manufacturer's test report, which showed that it was not the quality problem of the tire, but the external force problem. It was because Mr. Su encountered it while driving.

Mr. Su does not approve of the test report provided by the manufacturer. The after-sales manager said that if you don't believe it, you can go to a third party for testing.

In the end, under the mediation of the media, the 4S store said that it could give Mr. Su a new tire according to the internal price, and also gave Mr. Su a driving recorder. Mr. Su agreed.

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