AutoBeta(AutoBeta.net)11/09 Report--

The quality problem of Mercedes-Benz angered the car owner again! After Xi'an Mercedes-Benz female owners took the hood to protect their rights, and Mr. Liu in Binzhou, Shandong Province, rode around the streets to protect their rights, Ms. Zhou in Jinan "posted diapers to safeguard their rights."

Some netizens revealed that yesterday, a Mercedes-Benz car covered with diapers was parked on Binzhou Road, Huaiyin District, Jinan, with the words "necessary diapers to buy a Mercedes-Benz?" , "there is no way to complain about the oil leakage of new cars!" The rights banner.

According to media reports, Mercedes-Benz owner Ms. Zhou said that the new car bought engine oil leakage, Jinan Star 4S store admitted that it was a quality problem, but refused to replace the car or 20,000 yuan compensation, months of negotiations still made no progress to safeguard rights in this way.

Ms. Zhou said it cost a total of 280000 yuan to buy the Mercedes-Benz A200L in April, and the screen showed a lack of oil in July. Only opened the oil fault light for more than two months on the alarm, Ms. Zhou thought it was an abnormal phenomenon, so she sent the car to Jinan Star 4S store for maintenance.

"the staff told me that when the new car left the factory for the first time, there was less gas, and after they filled up the oil, I took the car away without much thought," Ms. Zhou said. Two months later, the Mercedes-Benz again reminded me that there was not enough oil and drove the car to Jinan Star. The staff said that they could do a test to find out the reason.

After looking at the maintenance estimate of the 4S store, Ms. Zhou thought it was difficult for her to accept that she had bought a leaking Mercedes-Benz. This Mercedes-Benz needs to do six rights protection projects, including filling oil, cylinder block sealant, curved tightness, valve oil seal, valve chamber cover small seal, valve cover seal, and the maintenance list also says, "due to quality problems, this maintenance is free of charge."

"they said that the oil was leaking because of the oil seal. In order to keep the evidence, I didn't ask them to repair my car the second time I went to the store. I wanted to ask them to get me a new car, but they didn't agree and only offered free repairs. " Ms. Zhou said she then consulted a lawyer and offered Jinan Star 10% of the naked car price as compensation, or more than 20, 000 yuan, but Jinan Star said it could provide 15000 yuan maintenance vouchers.

Ms. Zhou believes that the new car already has a three-year warranty period and can be repaired free of charge during this period, and there is no need for the 15000 yuan maintenance voucher. Jinan Star has never agreed to the demand for replacement and compensation before safeguarding its rights.

The relevant staff of Jinan Star said that Ms. Zhou's vehicle can be repaired and replaced free of charge, but the replacement parts are not within the scope of the main parts and do not meet the three guarantees policy. now it is just that there are differences in the negotiation plan between the two sides, and the 4S store will always actively communicate and coordinate. In addition, as for the cause of the vehicle oil leak, she said she was not a technician and could not answer.

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