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Mr. he, a Shenzhen resident, bought a new Honda CR-V at the 4S store. Before he could pick it up, the car was hit at the 4S store. Mr. he's request for a replacement or a full refund was rejected. The 4S store said that the incident was caused by a third party and that they were not responsible for it and could not meet Mr. he's requirements.

It is understood that Mr. he bought a Honda CR-V on October 20th. Since it is an existing car, it can be picked up on the 25th. But before it was time to pick up the car, the 4S store called to say that his new car had been hit. From the surveillance footage, we can see that the new car that Mr. he was about to pick up was parked in the parking lot of the 4S store, and a passing car accidentally hit Mr. he's car while backing up.

Mr. he said that the door of the co-driver of the new car has a dent, the side looks very obvious, and there are some small scratches. Mr. he was also very confused. "he hasn't made a clear transfer yet, didn't tell me which car is mine, and then asked me to negotiate with the perpetrator directly after the accident. 4S store itself feels like an abdication of responsibility."

Feeling very unlucky, he offered to change the car or refund the whole money, but Mr. he's request was rejected by the 4S store. Mr. he said, "(4S store) told me that we could come and talk, and then make a humanitarian compensation for basic maintenance. This solution made me very angry."

After Mr. he came to the 4S store again, the 4S store staff said that the incident was caused by a third party and that the responsibility did not lie with them and could not meet Mr. he's requirements. At the same time, the responsibility holds that the perpetrators are fully responsible and should take insurance.

Due to differences of opinion between the two sides, no specific compensation plan was reached.

Some lawyers said that vehicle rubbing does not belong to the problem of safety systems such as engines or bogies in vehicle sales contracts, and all consumers asking 4S stores to replace the whole car or refund the whole car may not be claimed, but consumers can still claim liability for breach of contract.

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