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It was reported yesterday that the new type of rights protection of the female car owner in Jinan put diapers on the newly purchased Mercedes-Benz. The owner, Ms. Zhou, said that the engine of the new car was "leaking". The Jinan Star 4S store admitted it was a quality problem, but refused to change the car or 20,000 yuan in compensation. Months of negotiations have made no progress before safeguarding rights in this way. Next, Ms. Zhou said she would send the car for identification, report and sue according to the situation, and also go to the scene to safeguard her rights.

Local media reported that several car maintenance experts inspected the vehicle at the scene of safeguarding rights and believed that Ms. Zhou's Mercedes-Benz may not be leaking oil, but that the engine burned oil. They found that if there was an oil leak, there would be obvious oil stains, but this was not the case in Ms. Zhou's car. From the point of view of as many as 6 maintenance items, they are cylinder block sealant, pre-curved tightness, valve oil seal, valve chamber cover small density, valve chamber cover seal and adding oil, which is obviously not oil leakage.

In this regard, Ms. Zhou believes that the Mercedes-Benz 4S store may have concealed the true situation and deceived consumers.

Next, in addition to vehicle identification, Ms. Zhou also plans to go to a third-party identification institution designated by the judicial organ for identification, and will report and bring judicial proceedings after obtaining the identification results.

Event Review:

On October 8, a Mercedes-Benz car covered with diapers was parked on Binzhou Road, Huaiyin District, Jinan, with the words "necessary diapers to buy a Mercedes-Benz?" , "there is no way to complain about the oil leakage of new cars!" The rights banner.

The owner, Ms. Zhou, said she spent a total of 280000 yuan on the Mercedes-Benz A200L in April, and the screen showed a lack of oil in July. Only opened the oil fault light for more than two months on the alarm, Ms. Zhou thought it was an abnormal phenomenon, so she sent the car to Jinan Star 4S store for maintenance.

"the staff told me that when the new car left the factory for the first time, there was less gas, and after they filled up the oil, I took the car away without much thought," Ms. Zhou said. Two months later, the Mercedes-Benz again reminded me that there was not enough oil and drove the car to Jinan Star. The staff said that they could do a test to find out the reason.

After looking at the maintenance estimate of the 4S store, Ms. Zhou thought it was difficult for her to accept that she had bought a leaking Mercedes-Benz. This Mercedes-Benz needs to do six rights protection projects, including filling oil, cylinder block sealant, curved tightness, valve oil seal, valve chamber cover small seal, valve cover seal, and the maintenance list also says, "due to quality problems, this maintenance is free of charge."

"they said that the oil was leaking because of the oil seal. In order to keep the evidence, I didn't ask them to repair my car the second time I went to the store. I wanted to ask them to get me a new car, but they didn't agree and only offered free repairs. " Ms. Zhou said she then consulted a lawyer and offered Jinan Star 10% of the naked car price as compensation, or more than 20, 000 yuan, but Jinan Star said it could provide 15000 yuan maintenance vouchers.

Ms. Zhou believes that the new car already has a three-year warranty period and can be repaired free of charge during this period, and there is no need for the 15000 yuan maintenance voucher. Jinan Star has never agreed to the demand for replacement and compensation before safeguarding its rights.

The relevant staff of Jinan Star said that Ms. Zhou's vehicle can be repaired and replaced free of charge, but the replacement parts are not within the scope of the main parts and do not meet the three guarantees policy. now it is just that there are differences in the negotiation plan between the two sides, and the 4S store will always actively communicate and coordinate. In addition, as for the cause of the vehicle oil leak, she said she was not a technician and could not answer.

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