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Mr. Song, an Qoros owner in Hanzhong, recently encountered an annoyance. The Qoros 4s store, which has been doing a lifetime free warranty for his Qoros, quietly closed down and paid a deposit, which gave him a headache.

Mr. Song told the media that he bought a Guanzhi 5 car at Hanzhong Guanzhi 4S store at the end of 2016 at a price of 230000 yuan, and bought a lifetime maintenance agreement of 5000 yuan. It is understood that the agreement is divided into two packages of 5000 yuan and 10000 yuan. The price is different to enjoy maintenance services, and the 5000 yuan is non-refundable, while the 10000 yuan is refundable. In the two years since I bought the car, the after-sales service has been normal, and it is true that the maintenance is free each time. It was not until February 26 that he suddenly found that the Hanzhong Guanzhi 4S store had closed without any notice. Qoros had to do maintenance at the Quan Zhi 4S store, which is the only Qoros car store in the area. What bothers Mr. Song most is that as long as the vehicle reaches 5000 kilometers, the alarm will automatically remind Mr. Song to go to the Guanzhi 4S store for maintenance, and the alarm can only be decrypted through the maintenance of the Guanzhi 4S store, otherwise the alarm will go off all the time.

According to Mr. Ye, who used to work in the car 4S store, there are about 300 Guanzhi cars in Hanzhong City, of which dozens of car owners have signed lifetime free maintenance agreements. these car owners have paid a free maintenance deposit of 5,000 or 10,000 yuan. And he also bought a Qoros car in the store, although he did not pay a deposit, but he did not know where to maintain the car after the store was inexplicably closed. Not only that, the 4S store still owes many employees, including him, a total of more than 680000 yuan in wages for 11 months.

After the accident, some car owners called Guanzhi after sale, but the answer was to let them go to Xi'an for maintenance.

Through the on-the-spot visit, the reporter found that the Hanzhong Guanzhi 4S store saw through the window that there were 4 brand-new Quan Zhi cars parked inside. A brand new Qoros car is also parked in the showroom of the 4S store, but there is no service staff at the front desk. The door was locked and the garage door was blocked by car shop debtors with light trucks.

Then the media contacted Mr. Yang, the head of the Hanzhong Guanzhi 4S store, who said that the Hanzhong Guanzhi 4S store is only temporarily closed, is now actively recruiting new employees, and is expected to be able to open for business next week. To ensure that Quan Zhi car owners can enjoy normal after-sales and maintenance services. As for the salary of former employees, money is being raised to solve the problem. A person in charge of the Pu Town Industrial and Commercial Office said that after receiving the complaint from the Guanzhi owner, they got in touch with Mr. Yang, the legal representative of the 4S store in Hanzhong, and asked the 4S store to take the initiative to contact and communicate with the car owner who is in urgent need of maintenance. you can entrust other car shops to properly handle maintenance matters. At the same time, 4S stores are required to open as soon as possible.

On March 14, when the media reporter called Guanzhi after-sales service again, the staff said that Hanzhong 4S stores of other brands had been commissioned to provide after-sales services for Hanzhong Guanzhi users, but Hanzhong Guanzhi 4S stores were still temporarily closed due to internal business adjustment. Subsequently, the reporter got confirmation from the car owner, Mr. Song.

Hanzhong Guanzhi 4S store due to the rectification of its own internal business, which involves the legitimate rights and interests of Guanzhi car owners, so that their legitimate rights and interests are violated, then its after-sales service is not in place, for any brand, with good service, there will be good sales, good service will create a good brand, in this regard, any enterprise should learn from it.

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