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Mr. Shang in Zhengzhou has a Tesla Model S. Now, because the vehicle cannot be started, it needs to be repaired after sale, but Tesla service center did not disassemble the vehicle. Just using the computer, he said that he needed to replace spare parts, totaling 21000 yuan.

According to Mr. Shang, as the first batch of car owners to buy Tesla, he spent 1 million on a Model x in 2015, but he feels that he no longer has the after-sales service attitude at that time.

On November 9, because the vehicle encountered a situation that could not be started, it had been encountered before, so the vehicle was restarted according to the traditional method. Although the vehicle started, the central control screen was still in a black screen, causing the vehicle program chaos, the skylight and the vehicle stereo could not be controlled.

In this regard, Mr. Shang had to send the vehicle to Tesla Zhengzhou Service Center for maintenance and testing. Mr. Shang said that in fact, he had already gone to the service center for testing as early as October, and after-sales also gave a maintenance plan, totaling 21000 yuan, but after-sale only used the testing computer to test the vehicle, and told him that he needed to replace some of the accessories. As for the specific reasons have not been told.

At present, Tesla manufacturers are still at the level of authorization such as non-testing for the new problems in Mr. Shang's vehicles.

Some lawyers said that for the quality of car travel, require testing, if the service center refuses to test, it is a violation of the legal rights of consumers. In addition, if the after-sale maintenance list is not recognized by consumers, you can find an appraisal institution for testing. If there is a situation where the vehicle does not need to replace all or most of the spare parts, it can prove that the service center has obvious fraud and can lodge a complaint.

Tesla as today's intelligent car, the impact of the central control screen black screen is also relatively great, after all, the whole car will be operated by the central control screen, ten thousand yuan crash or what situation will affect the driving of the vehicle is also unthinkable. For an imported brand to gain reputation at home, the quality and speed of service are also very important.

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