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Mr. Peng of Ningbo, Zhejiang Province recently encountered a grievance when he bought a Honda car at a special sales service store called Dongfeng Honda Honda in Ningbo. Who would have thought that the car would be hit by another car before it left the 4S store? Mr. Peng asked the 4S store to replace a new car, but the 4S store refused. The 4S store thought that the transfer of the vehicle had been completed, so it was not the responsibility of the 4S store, so it decided on Mr. Peng's request to change the car.

In early November, Mr. Peng bought a Honda Holiday at the 4S store at a price of 110000. After the formalities were completed, Mr. Peng did not immediately take the car away, but parked it temporarily in the 4S store. Mr. Peng planned to drive the car away that night after completing the license registration formalities, who would have thought that the car had an accident in the store.

From the impact of the new car, you can see how strong the impact was at that time. You can see that there were obvious depressions in the metal cover and bumper on the back of the car, as well as a crack of several centimeters. Tested by the 4S store, the bumper of this car needs to be completely replaced.

Which car owner can feel better when the car he just bought is not on the road, or even the door of the store has not been driven out?

After the incident, the traffic police also investigated the incident and finally decided that Zhang, the driver who caused the accident, was fully responsible and should pay compensation for all expenses. However, although the driver was fully responsible for the accident, Mr. Peng was not happy at all. after all, the car had just been bought and was not on the road, but it was hit in a 4S store, which was very uncomfortable for everyone. Therefore, Mr. Peng hopes that the 4S store can change cars. Mr. Peng thinks that if it is the accident that happened after opening the 4S store, he can admit his bad luck, but after all, this happened before the car left the 4S store, and the 4S store did not fulfill its duty of care. At that time, the procedures for picking up the car were not all completed, and the car still belonged to the 4S store. The 4S store should give him a brand new car, which the two sides did not agree on.

As for Mr. Peng's remarks, the 4S store manager said that all the contract formalities had been signed at that time, and the customer felt that the car had to wait for the license plate before driving away, and the parking place was also chosen by the customer, so the 4S store did not have much responsibility for this matter. The insurance company will then take over the matter.

As for the definition of the relevant responsibility, both sides have their own opinions, and the lawyer said that after the delivery procedures are completed, the ownership of the vehicle belongs to the buyer, even if the car is hit in the 4S store, it is the responsibility of the customer.

Mr. Peng was also very aggrieved. The new car was hit before it was bought, which was difficult for Mr. Peng to accept at the moment. Finally, under the mediation of the reporter, 4S shop also made concessions, 4S store will make corresponding compensation. Mr. Peng expressed satisfaction with this.

It is rare for a new car to have an accident before it is on the road. Although this matter has nothing to do with the 4S store, as the seller, the 4S store still has a certain obligation to take good care of the customer's vehicle and inform the customer of the risks. To avoid similar things.

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