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According to the statistics of the car quality Network, a total of 8016 valid complaints were received from car owners in October 2019, an increase of 7.9% from the previous month and 28% from the same period last year. The cumulative number of complaints from January to October this year has exceeded 70000.

In the list of automobile complaints in October, the complaints of the vast majority of models showed an increasing trend compared with the previous month, while the complaints of French and Japanese brands increased significantly compared with the previous month.

In the top 10 of the list of complaints, the French brand Dongfeng Peugeot 408 is again dominant. According to data, Dongfeng Peugeot sold 1222 vehicles in October, compared with 226 complaints in October, accounting for 18% of sales. The main problems complained by car owners are engine oil burning and tire cracking. In addition, another French model, Dongfeng Peugeot 4008, had 13 complaints in September, but the number of complaints increased to 152 in October, an increase of 91% compared with the previous month. Car owners complained mainly about vehicle interconnection failures and audio-visual system failures.

The number of complaints about Japanese brand models continued the growth trend in September, and the ranking of models was significantly higher than that of last month. Dongfeng Honda Feido rose to third place from seventh last month, while Dongfeng Nissan Xuanyi rose to sixth place from 13th last month.

Dongfeng Honda Feido is the Japanese car with the largest number of complaints in October, and its main complaint is the abnormal engine noise.

It can also be learned from the website that as of November 17, there have been 43 complaints about abnormal noise of Honda's flying engine. 4S stores responded that abnormal noise of Honda's flying engine is a common problem of Honda's flying, which is caused by the problem of VTC actuator. even if the VTC actuator is replaced, the engine will still have abnormal noise.

Some car owners said that severe toothing will cause VTC actuators to break and crack, resulting in damage to the vehicle engine, and a similar situation has occurred in more than 90% of car owners.

German brand complaints are more concentrated, Volkswagen occupied three seats in the top 10, namely Volkswagen Suiteng, Volkswagen Langyi and Volkswagen Lingdu. Among them, the complaints of Volkswagen Langyi and Lingdu are mainly about the smell in the car and the abnormal noise of the gearbox, while the main complaint problems of Suiteng are the abnormal noise of the engine and the abnormal noise of the gearbox.

In addition, the number of complaints from independent brands increased to a certain extent compared with the previous month, accounting for 41%. Among the independent models on the list, the Zhongtai T600 and Chery Erize 5 are the most prominent, of which the T600 is complained of rust, while the Arize 5 is caused by rust and gearbox noise.

The quality problem is a headache for consumers. Once there is a problem, consumers will spend a lot of time and energy to solve the problem. The complaint list not only reflects the quality stability of vehicles, but also reflects the problem-solving attitude of dealers and manufacturers. if manufacturers ignore consumers' problems, they will not only lose the support of brand consumers, but also reduce the trust of enterprises' brands, which will eventually lead to an irreversible situation.

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