AutoBeta(AutoBeta.net)11/18 Report--

According to relevant media reports, at the BMW 4S store on Wuzhong Road, Minhang District, Shanghai, a number of car owners encountered payment but could not get the certificate, invoice, or even the car license plate, and the car owner could only leave the car. The reply given by the store is that some employees in the store are suspected of private possession, and the case is under investigation.

For such a problem, many consumers expressed great doubt that they made full payment to buy a car, and they had remittance vouchers, and the merchants who received the money were all named "Shanghai Baoxin Automobile sales and Service Co., Ltd." and did not deal privately with the salesman. why does the store let consumers carry the pot with staff problems?

A Mr. Hong from Zhejiang said that he was from Hangzhou, Zhejiang, and because he planned to get married with a new car, he asked a friend to buy a BMW 3-series sedan at the BMW 4S store on Wuzhong Road in Shanghai in October this year. The choice is an one-time card payment, a total of more than 310000, the car is brought back, but can not get the certificate, the vehicle has been unable to license, on the temporary license, now also expired, now the vehicle can only be parked at home.

Mr. Hong also said that in order to this matter, he and his friends also went to Shanghai Baoxin 4S store twice to negotiate, but they were all told by the store on the grounds that the salesman had embezzled public funds, saying that they could not be informed until the investigation was clear.

Another Mr. Han, who had the same experience, also told reporters that on October 22 this year, he ordered six cars for his friends at the BMW 4S store in Shanghai, totaling 1.8 million yuan, all of which were paid in full by swiping a credit card. now the staff of the 4S store told the car that the car was there, but the payment was all gone. This surprised Mr. Han and asked about the specific reasons for the 4S store and learned that there was something wrong with the company's internal management and that the funds had been embezzled privately. Mr. Han asked for a refund but was refused.

At present, I do not know how many such situations have happened. I have learned from Mr. Han that more than a dozen users have encountered the same problem, and there have been many consumers in the store to negotiate.

Regarding this matter, a reporter contacted the Shanghai BMW staff, who said that at present, the legal department of the group has been involved. As some consumers are unable to provide car purchase contracts and invoices, they cannot be refunded directly. It is necessary to wait for the results of the investigation before it can be dealt with in accordance with the procedure and with reference to the contract, payment voucher, etc., and the person involved has been arrested.

But consumers cannot accept it, because these things are caused by improper handling within the BMW Group, and consumers do not deal with staff privately, so it should be borne by the store itself, not by consumers.

Due to the embezzlement of public funds by employees of 4S stores, there are also many cases in which consumers can not get their cars and cannot refund their money, but it is rare for consumers to "carry the pot" due to chaotic management within the company, and it is really unacceptable to consumers. I hope that the relevant departments will intervene to solve the problem for consumers as soon as possible.

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