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According to relevant media reports, Mr. Dong from Jiangxi bought a new Volvo S90 car, but it was not long before the engine fault light appeared, and soon the safety alarm light came on again. Find the staff of the 4S store to explain that it is a small problem and just eliminate the fault code. Mr. Dong does not think so.

According to Mr. Dong, only two months after he bought his new car, the engine fault light came on, and he went to the 4S store three or four times alone, but he never dealt with it. It was not until June this year that the 4S store gave the latest plan after many inspections, that is, the evaporative exhaust valve was replaced, and then the problem was solved.

However, in September this year, there were frequent alarms in the airbags of vehicles, which basically occurred on the way, and this has happened for the first time. For this question, the reply from 4S store to Mr. Dong is a minor problem, as long as the fault code is eliminated. But Mr. Dong doesn't think so. after all, faulty lights are not a trivial matter in the eyes of consumers.

Then the reporter and Mr. Dong came to the 4S store to learn about the situation, and an after-sales manager of the 4S store said that the situation of Mr. Dong's car was only a hint of a wrong fault, not a problem with the vehicle, but also a common fault of the Volvo S90, which can only be completely solved through software upgrades.

Mr Tung could not accept such an explanation. As the two sides could not reach an agreement, Mr Tung also lodged a complaint with the regulatory authorities of his jurisdiction. After a regulatory investigation, the 4S store offered two solutions: providing a scooter for Mr. Dong and waiting for the system to be upgraded in November or December.

Mr. Dong still rejected these two plans and hoped that the 4S store would return the car. However, in the view of the regulatory authorities, Mr. Dong's vehicle did not meet the standard according to the three-package rule, and the regulatory staff said that they would continue to allow the two sides to consult and reach an agreement as far as possible.

Learned from the relevant complaint platform, there are a lot of complaints about Volvo airbag alarm, not only in S90 models, including XC60, but from the complaint cases, 4S stores give the plan is waiting for the system upgrade, some car owners said that the software has been developed. It even takes three months.

In addition to the problem of faulty lights, XC60 low-frequency resonance has always been at the forefront of the list of complaints about Volvo models, and the specific problems still cannot be solved.

Although Volvo's sales have continued to rise against the trend this year, with sales of 568663 vehicles in the first 10 months of this year, an increase of 8.1% over the same period last year, this is also due to the effect of Volvo's "price for volume" strategy, but while sales continue to rise, the number of complaints encountered by Volvo is also on the rise. for a luxury brand, any minor problems will affect the reputation of its brand. So I hope Volvo can pay more attention to its products.

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