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According to relevant media reports, Mr. Chen from Fuzhou recently bought a SAIC-Volkswagen Tuyue SUV, but not long after driving the new car, Mr. Chen found a slight noise in the steering wheel of his car. But it is difficult for Mr. Chen to accept that the replacement of accessories in the 4S store twice has not solved the problem.

In August this year, Mr. Chen bought the Volkswagen Tuyue SUV at SAIC-Volkswagen Fuzhou Shijun Horse 4S Store for 170000 yuan. In October this year, he found that there was an abnormal sound in the steering wheel. He found the 4S store to find out about the situation, and the store replied that it was a "resonance" problem, which can be observed again. A few days later, Mr. Chen found that the problem became more serious and more frequent, and he went back to the 4S store. The reply from the maintenance staff was the sound of grinding the tires of the new car, so that Mr. Chen did not have to worry.

However, Mr. Chen was still worried that this problem would affect his normal driving in the future. because the car had only driven 2000 kilometers and did not reach the mileage for the first maintenance, he asked the store to test the vehicle again. After testing the vehicle, the store told Mr. Chen that the plane bearings on both sides of the vehicle were broken and replaced, but the problem remained unsolved. After that, the store thought that the steering motor was broken and replaced again, and the problem of abnormal noise was still not solved.

Whether Mr. Chen was angry with such two mistakenly dismantled accessories. When he was about to drive the car away, one of the staff said that he wanted to return the parts he had replaced before, because the replacement parts were good, and Mr. Chen's vehicle did not have these two problems, so he needed to take it down and return it. Mr. Chen disagrees with this.

After the new car was disassembled and assembled many times, the abnormal noise was still unresolved. Mr. Chen questioned the quality problems of the car and proposed to return the car, but it was rejected by the 4S store.

At present, the vehicle is still unable to find out the specific reason, Mr. Chen said that every time he found a 4S store, he said he wanted to dismantle the car for inspection. For this practice, the staff said they wanted to check by replacing parts to find out the specific reason. Mr. Chen said it was unacceptable because new cars are easily dismantled here and there, and how to bear the loss of vehicle depreciation.

The person in charge of the 4S store said that the disassembly and assembly parts will not cause damage to the vehicle, and the car is still under repair, and there is no charge for replacing new parts. Mr. Ji said frankly that at present, we can only continue to disassemble and assemble to find the problem. in addition, the abnormal noise of the steering wheel is only a small problem, which has not reached the level to which the car can be returned.

As for the follow-up questions, the store said that it was still necessary to test the whole vehicle through disassembly, and Mr. Chen would also tell Mr. Chen which parts needed to be dismantled, but Mr. Chen refused to do so. at present, we only hope that the store can compensate for the damage caused by the previous vehicle misassembly.

The 4S store disassembles the various parts when it is unable to determine the vehicle problem, which is really unacceptable to consumers. It is learned from the professional maintenance master that if the vehicle is replaced with plastic parts, it will not have much impact on the vehicle. However, if it is an iron part, the process of disassembly must be marked and marked, and it should be put back in place according to the mark after repair. For a new car, it is harmful to constantly disassemble and disassemble parts. If an accessory is installed incorrectly, it may have a great impact on the vehicle in the later stage.

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