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The engine is a very important part for the car, and it is also very distressing for people to replace it when they encounter quality problems. Recently, Mr. Weng of Fuzhou bought an imported Mercedes-Benz cla220 on Mercedes-Benz Star in 2017, but there was an abnormal engine noise in July this year. After inspection by the 4s store, he admitted that it was the engine quality problem and was willing to replace it with a new engine.

According to Mr. Weng, the 4S store said after testing the vehicle that the problem was engine cylinder wear and the need to replace a new engine, which is a vehicle quality problem, so it can be guaranteed after sale. However, what makes Mr. Weng unhappy is the after-sales attitude of the 4s store.

For Mr. Weng, the engine failure is not a small problem, so he hopes to have professional data analysis and test reports, while the after-sales personnel in charge of docking have been communicating over the phone and do not provide paper documents for fault diagnosis, and the maintenance plan is only verbal. For the replacement of the engine, only a product certificate was provided, but the relevant documents for the new engine could not be provided, so Mr. Weng had doubts about the source of the new engine.

At the same time, Mr. Weng also found that the product code on the product certificate issued by the store did not match the code on the engine shell. 4S store also explained that it was not the same content, but Mr. Weng thought his car body was imported. He was worried that the store was getting a domestic replacement, so he refused to replace the engine without any proof of source.

In order to verify the situation, the reporter came to Fuzhou Lizhixing Automobile sales and Service Co., Ltd. But on the day of the interview, the reporter in the 4s store did not get any reply about the matter, and the store has been evading it on the grounds that the person in charge is not present, and even said that it is necessary to make an appointment before dealing with the situation. Up to now, the relevant staff have not dealt with it.

Mercedes-Benz, as a first-tier luxury brand, has been exposed by the media again and again, but it still seems unable to cause Mercedes-Benz to pay attention to consumers. The attitude of avoiding important points and avoiding problems for 4S stores is really not in line with the services of luxury brands. Just like the Xi'an "Mercedes-Benz" female incident, only when it rises to the topic of public opinion can it be taken seriously, which is not eroding consumers' trust in their brands step by step.

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