AutoBeta(AutoBeta.net)11/23 Report--

Buying a luxury car itself is worth happy, but Mr. Gao of Jinan is not only unhappy, but also very upset, he spent 700,000 yuan to buy an Audi, five days to lift the car unexpectedly repaired four times.

"On November 15, Mr. Gao spent more than 700,000 yuan to buy a brand-new Audi A8L car in Jinan Jingshi West Road Huge Xingye 4S Store. Unexpectedly, on the day of lifting the car, the window of this car automatically dropped and the co-driver door could not be opened normally. Then Mr. Gao found the staff of 4S Store, and the staff solved the problem after powering off the vehicle." After Mr. Gao drove away, he found that there was still the phenomenon of automatic lowering of the windows.

On November 18, Mr. Gao drove the car to 4S shop again for maintenance. The staff of 4S shop upgraded the software of the new car system and solved the problem. Who would have thought that just a day after the repair, other fault messages popped up on the dashboard of the Audi. According to Mr. Gao's improved photos, the car has faults such as "loose left rear wheel bolt" and "child protection system failure".

Helpless, Mr. Gao drove the car back to 4S shop for maintenance again. The staff of 4S shop debugged the vehicle sensor and temporarily solved the vehicle fault problem. After Mr. Gao drove the car back to the company, the car had problems again. The next day, Mr. Gao contacted the 4S shop again. This time, the maintenance personnel of the 4S shop directly removed the rear tires of the new car, and then the wheels were replaced.

The new car just bought has been repaired 4 times within 5 days. Mr. Gao has a bitter stomach. After the failure of the new car, Mr. Gao also contacted 4S shop for many times to ask for explanation and put forward opinions on returning and replacing the car.

The relevant person in charge of the 4S shop acknowledged the problem mentioned by Mr. Gao and inspected and repaired the vehicle, but there was no problem with the hardware of the vehicle.

When the vehicle fails, the vehicle is powered off, resulting in a fault code for the system. In addition, the configuration of the car is high-end, there are many sensors, do not rule out the possibility of a sensor fault lamp, at present, for the vehicle problems, each personnel has upgraded the vehicle software system.

As for Mr. Gao's request to return the car, the person in charge of the 4S shop said that according to the provisions of the "Three Guarantees Law," the car does not meet the standard of returning the car, but will make some compensation to the owner within a reasonable range.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat