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According to media reports, Mr. Zhu from Shenzhen previously bought a new Audi car and paid it by installments, but his own down payment has also begun to repay the loan, but the car has been postponed again and again by the 4S store. So far, the car can't be mentioned. The 4S store said that the car was impounded in the bank, and they had no money to redeem the car from the bank, so they could not give it to Mr. Zhu, so they had to wait all the time.

In early October this year, Mr. Zhu booked an Audi A6L at the Audi 4S store on Meilin Road in Futian. The total cost of the new car was about 400000 yuan. Mr. Zhu chose to buy the car in installments, with a down payment of 200000 and a loan of 200000.

On October 22, the staff of the 4S store informed Mr. Zhu that he could pick up the car after paying the necessary money, but the pick-up was refused. Mr. Zhu said that at that time, the staff of the 4S store told that as long as they paid the down payment and the rest of the expenses, they could deliver the car to him on time on November 8, but Mr. Zhu went to the 4S store to pick up the car and was told that he could not give it to the car, and his car was left in the bank.

At this time, the staff of the 4S store signed a commitment to Mr. Zhu: we promise to pick up the car on November 22, 2019, plus a routine maintenance. As a result, I was told that the car keys should not be mortgaged to the bank, so the car still could not be delivered on time.

Today, Mr. Zhu has begun to pay loans and interest, but the car has been unable to withdraw. When I went to the 4S store to learn about the situation, I found that there were many consumers who had the same experience. In this regard, Mr. Zhu and other consumers doubt whether there is something wrong with their vehicles, and they are very confused.

In order to understand the situation, Mr. Zhu came to the 4S store again, accompanied by the reporter. A staff member took Mr. Zhu to the 4S store inventory and said that the vehicles were all here, but the car keys were in the bank, so they could not drive either. Can only slowly go to the bank procedures.

A salesperson in the store explained that the qualification certificate of their car has always been mortgaged in the bank, but the money collected will be taken away by the group during the period, and then will be returned according to the time part for turnover, generally more than 500 million to more than 1 million at a time, that is, about 3 cars, so customers who can't redeem the car can only wait in line. It is understood that there are still more than 50 vehicles in the bank.

At this time, a person in charge of the store explained to the reporter that what the staff said before did not exist, because many of the staff were "hearsay" unbelievable. In fact, the specific reason is that the delivery should be in accordance with the process, there are many reasons, including employee turnover and so on.

At present, the person in charge of the 4S store once again promised that the car would be given to Mr. Zhu 10 days later, and Mr. Zhu could only continue to wait.

Repeated defaults of 4S stores are very irresponsible for consumers, and it is not known whether the car is really mortgaged by the bank. A lawyer said that before signing a contract, consumers should pay attention to the fact that the seller cannot deliver on time during the sales period, and the consumer can urge the seller to deliver in writing, and if the seller has been unable to deliver, it can be regarded as a breach of contract, the consumer can ask for termination of the contract and return double pricing or compensation in the form of breach of contract. Therefore, when signing the contract, consumers should pay attention to the car purchase fee and delivery time, as well as the corresponding liability for breach of contract.

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