AutoBeta(AutoBeta.net)11/24 Report--

Mercedes-Benz broke down as soon as it picked up the car, and this scene is very familiar, because six months ago, a female car owner sat on the bonnet of Mercedes-Benz to protect her rights. What Mr. Jiang did not expect is that now the mention of a "bad Mercedes-Benz" also happens to him.

At the end of October, Mr. Jiang bought a Beijing Mercedes-Benz GLC 300L at Jinhua Yongkang Guobang Mercedes-Benz 4S store for 520000 yuan. When Mr. Jiang was still immersed in the joy of bringing up the new car, he never thought that the car he had just mentioned broke down as soon as he got out of the 4S store.

Mr. Jiang said that when he got to the door of the store, the dashboard jumped out of the fault light, indicating that the water temperature was too high to turn on any more. The photo provided by Mr. Congjiang shows that the Mercedes-Benz displayed a "coolant stop and turn off the engine" fault prompt at that time. In desperation, Mr. Jiang drove the car back to the 4S store for testing, and soon the cause of the failure was found, and there was something wrong with the electronic water pump.

It's a new car. Why does it break down all of a sudden? Mr. Jiang was also very puzzled, and what made him more helpless was that the 4S store did not tell the cause of the failure. Mr. Jiang said the 4S store did not explain how the car was built. "they just said that with so many parts, it's normal to break a few of them."

To this end, Mr. Jiang put forward a request for a new car, or return the car, 4S store that does not meet the requirements.

Then Mr. Jiang found the 4S store again for negotiation, and the account manager of the Yongkang Guobang Mercedes-Benz 4S store said that the result of Mr. Jiang's car testing was due to the occasional jam in the electronic water pump, which led to an early warning of excessive water temperature, which was covered by the warranty. The account manager also explained that the failure could be eliminated as long as the car was replaced with a new electronic water pump.

In response to the customer's request to return the vehicle, the account manager said that the electronic water pump did not fall within the scope of the main parts, so the customer was advised to solve the problem by replacing the new electronic water pump.

After negotiation, the 4S store gave a compensation scheme, saying that a comprehensive inspection of the vehicle would be done after the replacement of spare parts, and a two-year extended vehicle warranty was given at the same time. In this regard, Mr. Jiang said that he needs to reconsider and negotiate with the 4S store later.

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