AutoBeta(AutoBeta.net)11/24 Report--

Mr. Pan of Ningbo recently bought a car from Mr. Pan, but Mr. Pan's car purchase experience did not seem to be smooth, and there were problems twice.

Mr. Pan introduced that he saw a Chery eQ1 at the auto show some time ago. At that time, the salesman told Mr. Pan that if he booked a car at the auto show, he could get a discount of two or three thousand yuan. If he didn't buy it at that time, the deposit could also be refunded.

Mr. Pan liked the car, so he paid a deposit. According to the car purchase contract provided by Mr. Pan, the price of this Chery eQ1 is 64800 yuan, the deposit is 2000 yuan, the remarks say that the deposit can be refunded, the delivery time is November 27, and the seal is Ningbo Jinrui New Energy Automobile Sales Service Co., Ltd.

According to the bill provided by Mr. Pan, the deposit was paid to a man surnamed Yu. Later, his family opposed Mr. Pan to buy this car because the car body was too small. Mr. Pan thought for a moment and finally decided not to buy this car, so he asked 4S shop to refund the deposit. Who had thought but was told by 4S shop that the salesman had run away.

Mr. Pan believes that although Yu has already run away, but covered is Jinrui new energy service company seal, Yu Mou running is the company's business, has nothing to do with himself.

The sales manager of 4S store said that strictly speaking, this Yu did not belong to the company's employees, but was actually the company's secondary dealer. At that time, the booth was connected together at the auto show. If there was a customer who wanted to sign a contract, he could not use the company's contract.

When it comes to running away, the sales manager is also very angry. He said that this Yu has owed the company tens of thousands of yuan. The court has filed a case. Now it is not only Mr. Pan's matter, but the company also has six cars locked in the exhibition hall.

For Mr. Pan's request to refund the deposit, the sales manager suggested that Mr. Pan wait another two months to see what the court had. If not, 4S shop would advance Mr. Pan's deposit first, and Mr. Pan also agreed.

Mr. Pan's refund of the deposit also came to an end, but Mr. Pan's car purchase experience did not end, previously bought Chery eQ1 because the body is too small family members do not agree, later Mr. Pan went to buy a second-hand Tesla, who knows just a few days after the Tesla in charging when there is a fault.

Mr. Pan said that the second-hand Tesla was bought for more than 270,000 yuan on November 6, and came to a shopping mall underground garage on November 10. The Tesla super charging parking space was pure electric. After charging for more than 40 minutes, the car suddenly broke down. The system showed "Vehicle needs maintenance" and "Cannot start." The Tesla was then towed to Tesla Service Center in Ningbo's Jiangbei District, but the service center refused free maintenance.

The service center said that the Tesla battery has a warranty service of "4 years or 80,000 kilometers", and Mr. Pan's Tesla has been more than 5 years old and has exceeded the battery warranty period, so it does not provide warranty service.

According to the entrusted repair contract provided by Mr. Pan, the vehicle cannot be started. The charger needs to be replaced for inspection. It costs about 20,000 yuan to replace the on-board charger.

Mr. Pan said that the service center only needs to repair the on-board charger. For exceeding the warranty time, Mr. Pan believes that the Tesla failed when charging the dedicated charging pile, and Tesla also has certain responsibility.

Tesla Service Center said it would give feedback to Mr. Pan's suggestions. Up to now, the two sides have not reached a settlement on maintenance issues, and we will continue to pay attention to them!

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat