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Car maintenance is an item that most car owners regularly maintain their vehicles. Originally, they thought that the maintained vehicles could be used with peace of mind. However, some 4S shops did not maintain the vehicles after sale. Today, from the video content in October and November a customer in 4S shop after-sales department, in this process with video recorded part of the picture, these pictures let the owner shocked, the original owner to 4S shop after-sales items, may 4S shop received money but did not do at all.

Most of the 4S shops will introduce more maintenance recommendations to customers when they need maintenance for customers, and the routines are also varied. A service consultant said that when introducing vehicle maintenance service items, he introduced a number of maintenance items to customers, and said that some items could be done or not done, but if not done, some situations may occur, and even affect the vehicle engine in serious cases.

Another staff member in the workshop revealed that some projects actually do not make a big difference, but 4S shop has its inside story, some services are to be promoted to customers, the introduction will inevitably exaggerate the seriousness of the problem, so that customers will pay for it.

There is also a workshop maintenance personnel revealed that sales promotion of some things in fact unnecessary, such as after-sales consultants less than 10,000 kilometers recommended customers clean throttle or injection nozzle, are to make money.

Usually, the throttle valve needs to be cleaned once in about 20,000 - 40,000 kilometers, while the fuel injector is generally cleaned once in 2 years or about 50,000 - 80,000 kilometers. The specific cleaning cycle also needs to be based on personal car habits, air environment, type of oil used, interval of replacing air filter, etc.

Because 4S stores will set sales tasks for employees, if the tasks fail to meet the standards, money will be deducted, even indicating that 4S stores cannot make money from selling cars, and the profits of 4S basically depend on after-sales sales service. It is understood that these routine maintenance performance tasks for engine oil are relatively more, compared with maintenance items, maintenance profits will be higher. For example, hydrogen and oxygen decarbonization needs to be promoted 20 per person per month, and if the completion rate is less than 50%, the bonus will be deducted.

The reporter also visited Anhui Anjia Dongfeng Honda 4S shop to understand the situation, in addition to basic maintenance items, such as belts, tires and other parts also have sales indicators, unfinished need to deduct the corresponding performance. Some parts were even "fooled" directly for the mission and could not be used, so they needed to be replaced.

There happened to be a car owner who came to 4S shop for maintenance. Under the recommendation of the consultant, he bought the cleaning service of three-way catalyst, plus the man-hour fee, totaling 328 yuan. The cleaning agent for treating three-way catalyst is a transparent liquid for cleaning complex compounds on the surface of three-way catalyst of motor vehicle, which can effectively remove sulfur, phosphorus and other chemicals on the surface of three-way catalyst, dredge exhaust pipe blockage, restore activity of three-way catalyst and prolong service life of three-way catalyst.

However, the reporter found that the staff did not carry out the three-way catalytic cleaning service at all, only "symbolic" operation, maintenance personnel also revealed that this is the inside of the 4S shop, customers do not know, like cleaning carbon deposition service is also a truth. In addition, it was also found that the gearbox cleaner was also empty for "fooling" customers.

There are actually many media reports about the inside story of 4S shop after-sales, which may not be just these situations. For consumers, it is better to be cautious. It is best to supervise and check the vehicle in person when carrying out maintenance. It is also best to know about the maintenance cycle to prevent it from being exaggerated after sale. At the same time, it is hoped that relevant departments can supervise and inspect 4S shops more, carry out reasonable rectification, and do not let consumers pay for them falsely.

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