AutoBeta(AutoBeta.net)11/25 Report--

Recently, Mr. Jiang from Jinhua, Zhejiang Province asked the media for help and said that he bought a Mercedes-Benz last month, but as soon as he left the 4S store, the fault light turned on. Mr. Jiang asked to change the car, but the 4S store did not agree. What on earth is going on?

According to Mr. Jiang, he spent 520000 yuan on a Mercedes-Benz GLC 300L at Jinhua Yongkang Guobang Mercedes-Benz 4S store last month. It was a great pleasure to buy a car, but to Mr. Jiang's surprise, the faulty light on the dashboard came on as soon as the new car left the door of the 4S store.

According to the photos provided by Mr. Jiang, the instrument panel displayed the fault prompt of "coolant, stop, turn off the engine" at that time. In desperation, Mr. Jiang drove the car back to the 4S store, where repairmen found out that there was something wrong with the vehicle's electronic water pump and said it was normal that several of the car's many parts were broken.

Mr. Jiang said that after the car broke down, the 4S store did not have a word of explanation, and was very dissatisfied with the service and asked the 4S store to return the car.

The customer manager of the 4S store said that the electronic water pump would occasionally jam and the water temperature would be too high to issue an early warning, which is within the warranty of the 4S store. But the electronic water pump is not the main component, it is suggested that the customer replace an electronic water pump, after the replacement of the water pump, the fault can be eliminated.

With regard to Mr. Jiang's request for the return and replacement of the car, the customer manager of the 4S store said that he did not meet the conditions for the return and replacement of the car, but was willing to conduct a comprehensive test of Mr. Jiang's new car after the replacement of accessories, so as to dispel his doubts and extend the vehicle warranty time for two years at the same time. Mr. Jiang said that he needed to reconsider and negotiate with the 4S store later.

In recent months, due to the frequent incidents of safeguarding rights caused by the quality problems of Mercedes-Benz cars, some netizens said that "this kind of thing is no longer news on Mercedes-Benz", while others said that "Mercedes-Benz without problems is not authentic Mercedes-Benz".

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat