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The Volvo S90, which Ms. Yu spent nearly 400000 yuan to buy, was sent to the 4S store for first maintenance. Soon the car was tested by the 4S shop repairman, and the car was crashed in a traffic accident. The traffic police held the repairman fully responsible. Seeing the crashed new car, Ms. Yu is still unable to accept it. She asked the 4S store for a new car or a refund.

According to media reports, in April this year, Ms. Yu bought a S90 sedan at the Volvo 4S store in the south of Zhuhai, which landed a total of 366000 yuan. On November 17, her husband, Mr. Zhang, drove the car back to the 4S store for its first maintenance. At that time, the mileage of the vehicle was recorded as more than 6100 kilometers. Mr. Zhang has been waiting in the lounge of the 4S store during the maintenance. An hour and a half later, Ms. Yu received a call from the staff of the 4S store saying that the car had had a car accident and from the insurance company that someone had applied for her insurance.

Then Ms. Yu called to ask her husband, Mr. Zhang, about the situation. Mr. Zhang said he did not know about it and found the manager of the 4S store before he learned that the car had an accident. The manager informed that the auto repairman had crashed while driving for a test drive and had called the police and informed the insurance company.

Yan, a Volvo S90 driver, took full responsibility for the accident, according to a notice issued by the Zhuhai traffic police.

The Volvo driver, surnamed Yan, is an auto mechanic at the 4S store, the report said. After the car maintenance, Yan came out from the 4S store for a trial drive. after driving to the eighth Road in Pingxi, he thought there was nothing wrong with the car, so he planned to drive back to the 4S store. When he came to the intersection of Pingxi No.5 Road and Pingbei No.3 Road, a domineering car came to the right. Yan said that at that time, he only looked ahead and did not pay any attention to the coming car on the right. It was not until he was hit that he realized that something was wrong. At that time, Mr. Chen, the bully driver, was preparing to return to Tanzhou and drove north along Pingxi Fifth Road. When he arrived at the site of the incident, he found Volvo suddenly rushed out of the intersection. Although Mr. Chen immediately slammed on the brakes, the two cars were so close that the domineering front crashed into Volvo's right body.

Because Yan was driving through an intersection with no traffic lights and no traffic police, he did not let the vehicles on the right go first and took full responsibility for the accident.

In Ms. Yu's Volvo S90 car, the right rear door and hub were damaged, the right rear wheel was crooked, the bumper fell off, the airbag burst and the aluminum chassis was also damaged. According to media reports on the 26th, due to the failure of the two sides to agree on the compensation plan after the accident, the vehicle was suspended in the 4S store without maintenance, and the 4S store estimated that the maintenance cost would be 70,000 to 80,000 yuan.

As to whether the normal maintenance vehicle needs to go out for a test drive, Ms. Yu raised her question to the 4S store. Mr. Ma, general manager of 4S store, said that in order to improve customer satisfaction, 4S store has to carry out final inspection and road test after vehicle maintenance or repair. the purpose is to control the vehicle after vehicle maintenance or repair. make sure there is no problem with the vehicle handed over to the customer. Manager Ma also said that the 4S store itself has taken a lot of risk to do this, but the original intention and original intention is for the good of the customer. The responsibility for the car accident does not lie with the customer, and the 4S store will take it seriously and deal with it actively.

In the Zhuhai Traffic accident report, the 4S store offered to repair the damaged Volvo car and extend the warranty period from three years to five years as compensation.

Ms. Yu hopes that the 4S store will recycle the accident car, replace it with a new car, or get a full refund.

4S store said that Ms. Yu has been provided with a scooter after the accident, and will work with customers to actively resolve the matter.

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