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Due to operational difficulties, Junma Motor, which has only been established for two years, is no longer sustainable, and the factory shuts down the company, and the car owners are the most affected, and the after-sales problems of many car owners can not be guaranteed. Mr. Ye from Zhejiang, bought the Junma car for more than a year, and there have been many problems. Recently, the car has serious problems and intends to find 4S shop to repair and solve, but it is found that the 4S store is gone. The person in charge of the original store said that the factory had closed down and advised the car owner to find Zhongtai Automobile to negotiate a solution.

Mr. Ye said that the price of his Junma car was very affordable. He bought about 100000 yuan at that time, and the manufacturer promised a warranty of "seven years or 150000 kilometers," but now the 4S store is empty. "the cylinder head of the engine leaked and the newly replaced exhaust pipe bracket cracked again, which now caused the engine to fall off." Mr. Ye couldn't find anyone in the Hangzhou Binjiang Junma car 4S store, which was originally repaired, and now he is very upset.

Contact the former Hangzhou Binjiang Junma 4S store Mr. Gu, the other side said, "Junma factory closed down." Gu said that they also want to deal with customers, the key is that there are no accessories, 4S store all accessories purchased from the factory, and now the factory is closed, unable to provide relevant accessories.

4S store also said that due to the closure of the factory, they can only close the door, suggesting that car owners negotiate with Zhejiang Zhongtai Automobile, because Zhongtai is the major shareholder of Junma Motor.

According to the inquiry records, Changsha Junma Automobile sales Co., Ltd. is still in a state of existence, and Zhejiang Zhongtai Motor owns 100% of the shares. When the media contacted the customer service of Zhejiang Zhongtai Automobile, the other party said, "Junma is not Zhongtai Automobile, not Zhongtai Automobile is responsible."

Junma Motor, founded in June 2017, is one of the independent brands of Zhongtai Automobile Group. In 2019, due to operational problems, Junma has been unable to continue to operate, frequent news of bankruptcy, Zhejiang Zhongtai, a major shareholder, has also encountered door-to-door rights protection incidents of Junma car dealers many times. The fall of Junma is a great blow to both the huge dealers and the owners who buy Junma.

In September this year, it was reported that Junma Motor's Changsha and Xiangyang plants had stopped production, all senior staff had left, and the dealers were unsupervised, and the wages owed by the company's employees had not yet been implemented.

Due to the sudden collapse of Junma, dealers have repeatedly found Zhejiang Zhongtai Motor to seek a solution. It is reported that on October 23, 61 Junma car dealers across the country gathered Zhejiang Zhongtai Automobile sales Co., Ltd. again to negotiate again on withdrawing from the network. The main demand of the dealer is, 1. The settlement of the related expenses of the back-net dealers; 2. For the inspection of the relevant business policies related to the intention to transfer from Junma to Zhongtai dealers and the settlement of unpaid fees; 3. Zhongtai promised to implement Junma's after-sales policy of "7 years or 150000 kilometers". To ensure the supply of Junma automobile maintenance accessories.

On October 24, Zhongtai Automobile issued a related note saying: since the establishment of Changsha Junma Automobile sales Co., Ltd., due to the severe market environment and its own poor response, Junma sales has encountered great difficulties in the process of operation. Zhejiang Zhongtai Automobile sales Co., Ltd., as a stock sold by Junma, in the spirit of being responsible to the society and customers, is actively coordinating various resources to assist Junma sales to solve after-sales service problems, focusing on related accessories, claims, technical support and service issues. Zhongtai also promised that the after-sales solution would be announced in the near future.

However, after more than a month, the follow-up of Junma car has not been effectively resolved, and the after-sales problem of car owners is also not guaranteed.

Jun Ma can not be protected, Zhongtai Motor is also "difficult to protect itself." In early November, CCTV investigated and reported the current situation of Zhongtai Automobile and found that dealers had no cars to sell and factory production was at a standstill. It is reported that Zhongtai Motor, led by the government, has received 3 billion yuan of rescue funds from local banks, and production and operation have been gradually resumed. Zhongtai also said that the new compact SUVTS5 will start production in December this year.

Zhongtai Motor has barely solved the current difficulties, but the Junma brand, which was born only two years ago, has been unable to operate. The closure of the factory is unable to provide maintenance accessories, the car owners are the most affected, seven years or 150000 kilometers of warranty commitment, as a major shareholder of Zhongtai Motor, should give a clear statement.

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