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Mr. Tian picked up a new Buick Regal in the 4S store and found that there were no brake pads on the rear wheel after running for a few days, which almost caused an accident during use. To this end, he found the 4S store, the store and SAIC GM manufacturers all checked to determine the lack of brake pads, but the specific reason was not given. The two sides negotiated for nearly three months, but there was too much difference on the issue of compensation, and no agreement could be reached. According to media reports today, the 4S store and Mr. Tian have reconciled and sent the vehicle to the factory to test the cause.

On this matter, Sihong County Market Supervision and Administration intervened and coordinated, 4S stores expressed willingness to negotiate with consumers, and finally Mr. Yu Tian reached a settlement.

In addition, with regard to the reasons for the lack of brake pads on the new car, the 4S store said it would send the vehicle to the manufacturer to test the reason. The general manager of Buick Suqian Shenghui 4S store said that the vehicle would be handed over to the factory's engineers to identify the cause of the failure. SAIC GM responded that it would know the situation and give a reply as soon as possible.

Event Review:

In September this year, Mr. Tian of Suqian Sihong and his nephew bought a brand new Buick Regal sedan at the Buick Suqian Shenghui 4S store, but the whole process of buying the car was like winning the lottery. There was a problem with the first car delivered by the Buick Suqian Shenghui 4S store, and then the 4S store replaced them and made sure that the new car had no problem after inspection.

After Mr. Tian took the new car, he found that there was a strange noise in the car after using it for a few days, and even a brake flick occurred, and he almost knocked down the pedestrian next to him. Feeling that there was something wrong with the car, Mr. Tian asked someone to check it and surprised him that there were no brake pads on the left rear wheel of the car.

Mr. Tian said that after discovering this situation, they immediately contacted the Buick 4S store, and SAIC GM also sent people to the store to check the vehicle to confirm that the vehicle did not have brake pads, but did not issue a relevant test report.

Why doesn't the new car have brake pads? With such doubts, the car owner came to the 4S store again, and the general manager of the Buick Suqian Shenghui 4S store explained: normally, when a new car is sold, they will check the condition of the car, but this time they did not check the brakes, nor did they find that there was something wrong with the brakes. this is also the first time they have encountered the situation without brake pads, including factory personnel to check and confirm that there are no brake pads.

4S store said that the lack of brake pads do have quality problems, but also willing to negotiate with consumers.

In the course of the follow-up consultation, due to the great differences between the two sides on the issue of compensation, no agreement has been reached in the past three months. At that time, the general manager of Buick Suqian Shenghui 4S store said that customers chose to find the media to protect their rights, and the conditions promised to customers were now zero, and now it is best to deal with them through legal channels.

In November, the media reported that with the intervention of the Market Supervision Administration, the 4S store and Mr. Tian had reconciled and sent the vehicle to the manufacturer to test the cause.

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