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As one of the symbols of luxury brands, BMW still has a good impression in the eyes of consumers, especially in terms of motivation. Recently, however, Mr. Liu in Sichuan has encountered a trouble. The BMW he bought a few years ago encountered an insurmountable "hurdle", which made him very distressed.

According to Mr. Liu, he bought the BMW X5 in September 2014 and spent a total of 1.08 million yuan. There was no problem with the car until April this year, when Mr. Liu found that as long as there was resistance, the car could not be reversed.

After finding the problem, Mr. Liu drove the car to the nearest BMW 4S store for inspection, hoping to solve the problem.

The 4S store told Mr. Liu to pick up the car after it had been repaired. The next day, Mr. Liu received a call from the 4S store saying that the car had been repaired.

Mr. Liu happily came to the 4S store to pick up the car, according to the practice of the 4S store did solve the problem, but Mr. Liu drove the car out and found that the problem still existed, tossing back and forth several times did not solve the problem of insufficient power for reversing.

Later, when Mr. Liu drove the car to the 4S store where he bought the car, the staff of the 4S store said that the reason why the car could not be backed up was that the vehicle's computer system had a protection program. In this case, the BMW would not work automatically.

Mr. Liu does not agree with the view of 4S store. Mr. Liu said that at that time, he tried another car and found that no matter how high it was, he could go up. He also found other owners of the BMW X5. He tested it according to Mr. Liu's situation and found that there was nothing wrong with it.

The reporter also accompanied Mr. Liu to the 4S store where he bought the car to learn about the situation. The staff of the 4S store said that after the normal software upgrade, this was a normal phenomenon. He specially looked for cars for comparison and found that the same batch of cars all had this phenomenon.

As for the lack of reversing power due to the protection program, the staff also explained that "if the car is parked somewhere and does not see anyone or fall asleep or something, and accidentally step on the accelerator, the car will start. For safety reasons, there must be such a protection program."

Mr. Liu does not agree with the reply from the staff of the 4S store. After that, Mr. Liu will look for a professional third-party organization to identify the vehicle. If there is a quality problem with the vehicle, Mr. Liu will use the legal weapon to protect his rights and interests.

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