AutoBeta(AutoBeta.net)12/12 Report--

Recently, Ms. Chen of Wuhan, Hubei Province bought a Mercedes-Benz. On the day of lifting the car, the engine fault light on the dashboard lit up. The staff of 4S shop said that they needed to replace the solenoid valve parts. The car had just come up with replacement parts. Ms. Chen said she could not accept it.

According to Ms. Chen, on November 14, Ms. Chen bought a Mercedes-Benz A180L car at the dealer. After driving for more than an hour, Ms. Chen found that the engine fault light of the dashboard of the car was on, Ms. Chen contacted the after-sales personnel of the dealer at the first time, and the other party said that there might be a problem with the added oil.

However, the engine fault light has been on all the time, Ms. Chen is very worried, Ms. Chen contacted the after-sales personnel, the other party said that temporarily still do not know the specific fault of the car, need to drive the car to 4S shop for further testing, and then submit the test report to the manufacturer.

Ms. Chen drove the car to the 4S shop for maintenance. The engine failure light was eliminated for the first time, but after a few days, the engine failure light was on again. Ms. Chen drove the car to 4S shop again. After inspection, the maintenance personnel of 4S shop found that the carbon canister solenoid valve of the exhaust system of this car had air leakage problem. If you want to solve the fault, you need to replace the carbon canister solenoid valve, but now 4S shop has no stock to order. In addition, you need to remove the fuel tank and carbon canister before replacing it.

After all, it is a newly bought car, just pick up the car to replace parts, Ms. Chen said for such requirements can not accept, Ms. Chen's appeal will be returned to the car.

For the return and exchange requirements, the sales personnel of 4S shop said that they did not meet the standard of three-guarantee method, and could not return or exchange the car, but they could replace the faulty parts free of charge.

According to Article 20 of the "Three Guarantees Law," within the validity period of the three guarantees of household automobile products, if the same main parts of engine, transmission, steering system, brake system, suspension system, front/rear axle and body still cannot be used normally after being replaced twice due to quality problems, the seller shall be responsible for replacement or return. Article 21 of the "Regulations on Three Guarantees of Automobiles" stipulates that if the repair time of a household automobile exceeds 35 days due to product quality problems, or if the repair time exceeds 5 times due to the same product quality problems, the seller shall replace the automobile for the consumer.

From this matter to see, Ms. Chen Mercedes-Benz car failure really does not meet the standard of return and exchange, but just pick up the car on the failure, who feel uncomfortable, 4S shop after maintenance should give certain compensation, if both parties negotiate fruitless, can also report the problem to relevant departments.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat