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Japanese Lexus is praised by consumers as the craftsman brand, the brand image, service and quality are relatively good, general consumers have to increase the price to wait in line to pick up the car, but Ningbo car owner Mr. Huang does not think so. After buying a Lexus ES200 and adding an extra 30, 000 yuan to mention the car, Mr. Huang complained: when the car was only 62 kilometers away the next day, it turned on three yellow lights and wanted to return the car.

According to reports, Mr. Huang bought this Lexus ES200 for his son and bought it at the Cijun Jia Lexus 4S store in Ningbo. The delivery date is December 15. Due to limited inventory, Mr. Huang was also asked to install 30, 000 yuan of boutique decoration, so the price of the naked car went up to nearly 340000 yuan.

Mr. Wang said that the next day, there was a failure message on the dashboard, including the engine failure light. At the same time, Mr. Wang's son's mobile phone was also reminded of a vehicle failure, which was caused by an oxygen sensor circuit failure. From the vehicle dashboard, it is shown as a parking auxiliary braking function failure, and the engine needs to be checked.

Wang, a technician at the Lexus 4S store, tested the failure of Mr. Wang's new car with a computer, showing that "the circuit current of the oxygen sensor is lower than the threshold." technician Wang said that the specific cause of the failure needs to be further checked.

Mr. Wang said he did not understand this. "when the new car reaches 62 kilometers, there are three yellow lights, so what's the use of this car? if you don't want it, you need to return it."

In response to this matter, the manager of the Lexus 4S store believes that the failure of Mr. Wang's vehicle can not reach the three-pack standard and cannot be returned and replaced, so he can only take the warranty process.

During the negotiation between the two sides, Mr. Wang put forward a compensation request, that is, the 4S store installed 30,000 yuan of decoration, and then refunded 30,000 yuan.

The manager of the 4S store said that the market regulatory authorities had organized mediation between the two sides, and the conditions for the return and replacement of the car could not be met because of the occasional electrical failure of the oxygen sensor, but the 4S store was willing to repair the vehicle free of charge and compensate three times the maintenance cost. it's about 8000 yuan.

Due to the great differences between the two sides on the issue of compensation, the two sides did not reach an agreement at the scene.

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