AutoBeta(AutoBeta.net)12/18 Report--

A number of media released videos of clashes in a Dongfeng Nissan 4S store in Nantong, Jiangsu Province today. One of the media revealed that on the afternoon of December 17, at the Dongfeng Nissan 4S store on Nantong Chenggang Road, several Didi owners went to the store to protect their rights, and the two sides clashed because the car gearbox skidded.

The minute-and-a-half video shows a large number of Dongfeng Nissan customers gathered in the store. At the beginning of the video, they are having a theory with the staff of the 4S store, and one of the women suddenly yells, "everybody out!" Claiming that the rights protection customers affect the normal work of the 4S store.

The woman held her mobile phone to several activist clients to make videos and theories, during which she had a physical and verbal conflict with another woman, and then the phone was blown away by a man, and the two sides began to clash.

At the end of the video, the public security police deal with the incident at the scene, and the specific cause of the incident needs to be further investigated and verified.

In response to this matter, many netizens criticized the practice of the 4S store, saying, "this is the way this Dongfeng Nissan 4S store and its customers deal with problems, and they start a fight whenever they disagree." At the same time, some netizens questioned whether it was reasonable for customers to safeguard their rights in the store.

A number of media have reported that rights customers are Didi owners, buy Dongfeng Nissan models, because of the car gearbox problems to protect their rights. At present, the 4S store and the police have not released the details of the incident, so the above claim has not been confirmed.

A person claiming to know the matter said in a comment, "first of all, it is not the customers who conflict with the 4S store, it is a group of drivers who run Didi. Because the operating vehicles are over insured and can not enjoy the three guarantees policy, they come to the 4S store to make trouble. In order to calm the trouble, the 4S store has already given some compensation. This time they have come to step up efforts to block the door again to compensate for not allowing the store to do business. It will lead to the conflict. Not everything is to blame the 4S store." To be honest, the current direction of public opinion is actually 4S stores are the vulnerable groups! "

Some netizens believe that activist customers knocking off the staff's mobile phones is the trigger for the conflict, but some netizens also asked: if someone else shouted at you with a mobile phone, how would you react.

4S store conflicts with customers, netizens have different views.

"it is already clear that a bunch of people in the store beat up a customer, even if the customer is a rascal and should not fight, but should be handed over to the public security to deal with. This video shows what the store is like. It's funny that the store beats its customers in broad daylight anyway. "

"everyone has a temper, and shop assistants are also part-time workers. it's sad in the service industry. even if there are thousands of reasons, it's definitely wrong to hit people."

"after the warranty period, there is no need to go to other people's stores to make trouble."

"the people in the 4s store can't help it, but they shouldn't have a conflict."

"No matter who is wrong first, the shop has already punched itself in the face."

"excessive protection of rights, otherwise the 4s store can not be so exaggerated to fight, affecting the business of the store, can not talk about it!"

"We should not protect our rights in this way. this is to provoke quarrels and stir up trouble, and it is also illegal to hit people. We should first report to the police to deal with the beating, and then the court will sue to safeguard our rights."

Automobile 4S store is a four-in-one automobile sales enterprise, which integrates vehicle sales, spare parts, after-sales service and information feedback, and will face different customers every day, so perfect service is very important. As a service-oriented industry, the 4S store industry should actively deal with the reasonable demands put forward by customers, but it will also encounter some emergencies such as customer protection and rioting, which is inevitable. Evil words and fists are obviously not the appropriate way to deal with, not only affect the reputation of the store, but also seriously affect the brand image, we should take the formal processing process. What do you think of this?

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