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For sellers, after consumers buy products, providing corresponding high-quality services is the core competitiveness of a brand, and everyone should be equal to any consumers. But not long ago, Master Wu in Hangzhou bought a new car at the Hongqi 4S store, but the license plate was blocked. The reason was that Master Wu had a "criminal record" and was refused by the staff of the 4S store and even asked for a certificate.

According to Master Wu, he spent a total of 139000 yuan this month to buy a red flag car at the Hongqi 4S store in Yuqi, Zhejiang, and entrusted the licensing and other procedures to the 4S store. Master Wu, who originally thought he could happily drive a new car home for the Spring Festival, received a reply from the 4S store, saying that he had a "criminal record" and that the vehicle could not be licensed.

Such a reply is very uncomfortable for Master Wu and his family. Master Wu said that if you can't get a license plate on the 4S store, you can tell it directly, but you don't understand it when you reply in this way. According to Master Wu, he did some illegal acts in the past few years, but he was also punished by the law and paid a corresponding price. Now that he has saved a little money through proper channels, he plans to buy a new car.

In order to understand the situation, the reporter accompanied Master Wu to the local DMV and learned that Master Wu was really unable to apply for the new car target in Hangzhou. The main reason was that Master Wu had not handed in the local social security for two years, so he could not meet the conditions and had nothing to do with the criminal record.

Subsequently, the specific manager of the 4S store was contacted by phone, and its staff denied that he could not be licensed because of Master Wu's "criminal record" and said that the DMV only informed him that it did not meet the conditions.

However, another staff member of Zhejiang Yuqi Hongqi 4S store did not agree so. Although the staff member said that Master Wu could not apply for a license because of "criminal record", but when Mr. Wu replied to the DMV that the license plate had nothing to do with the "criminal record", the staff also asked Master Wu to let the DMV issue a certificate that had nothing to do with it, which was obviously contradictory to the previous statement.

At present, the 4S store is still willing to apply for the license of Master Wu's hometown, but requires Master Wu to issue a police certificate that the criminal record does not affect the license of the vehicle. Now Master Wu decided not to allow the 4S store to apply for a license and went to his hometown to apply for a license.

It is said that this practice for 4S stores is out of safety concerns, but from the reply given by DMV, criminal record does not affect the license processing of consumers, and consumers with criminal record behavior have been punished accordingly, so they should be treated rationally. as sellers should also help consumers to complete the after-sales service under reasonable circumstances.

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