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The automobile three-guarantee policy is the abbreviation that the selling enterprise carries out "guaranteed repair, replacement and refund" to the goods sold, which means that after the goods enter the consumption field, the seller is responsible for the goods purchased by the buyer and adopts a credit guarantee method within a certain period of time. However, during the many years of implementation, the automobile three-pack has caused some controversy, and the rights and interests of some consumers have not been well protected, so in the new version of the automobile three-guarantee policy, the National defective Product Management Center has made some improvements and adjustments.

On December 20, at the site of the China Automobile Merchants Summit Forum, he Xing, director of the three guarantees Department of the National defective Product Management Center, explained in detail the latest change trend of the automobile three guarantees policy. The new three-package regulations for cars will be released soon, which will be adjusted mainly for new energy vehicles, conditions for return and replacement vehicles, and the amount of punishment.

First of all, he Xing pointed out that China's automobile three-package regulations have been implemented nationwide since October 1, 2013. over the past six years, automobile three-package regulations have played an important role in protecting the legitimate rights and interests of consumers and promoting the improvement of the quality of automobile products.

The new three-pack rules will impose more stringent conditions for the return and replacement of cars. The original car three guarantees stipulate that the same fault repair can be changed more than 5 times. Within the validity period of the three guarantees, if the cumulative repair time of the car exceeds 35 days, or if the repair caused by the same product quality problem accumulates more than 5 times, the consumer can change the car.

According to he Xing, the new three-pack rule reduces these two numbers to 30 days and 4 times respectively, making adjustments in a more favorable direction for consumers.

In addition, the new three-pack regulations also plan to introduce relevant provisions of the consumer protection law. Previously, the maximum penalty for refusing to comply with the three guarantees was 30, 000 yuan, and the new version of the three guarantees raised the penalty to 500000 yuan, while requiring automobile mainframe factories to support and cooperate with car dealers in their work.

For a long time, the technical characteristics of new energy vehicles have been widely criticized by consumers, so the three packages of the new version of vehicles mainly make detailed regulations on the power batteries and motors of new energy vehicles.

"Power batteries and motors will be included in the main systems of household cars alongside engines and transmissions," he said. "if these two major components fail, you can also enjoy free replacement of the assembly." It means that the new version of the three packages of cars stipulates that the power batteries and motors of new energy vehicles will be included in the return and replacement conditions.

At the same time, the new three-package regulations also put forward quality assurance requirements for the power batteries of new energy vehicles, explicitly requiring car companies to mark the attenuation value on the power batteries of pure electric vehicles to inform consumers of the annual performance decline of the batteries.

Generally speaking, a new version of the three-package policy on cars will be released soon, which will further protect the rights and interests of consumers, and the penalties for car dealers have also been increased more than ten times. In particular, the technical characteristics of new energy vehicles are included in the scope of the three guarantees, which can promote the healthy development of the new energy industry.

The contents of the three automobile packages that have been implemented for six years are as follows:

1. Return and exchange goods

The same fault repair can be changed more than 5 times, within the validity period of three guarantees, if the cumulative repair time of the car exceeds 35 days, or the cumulative repair caused by the same product quality problem exceeds 5 times, the consumer can change the car.

Within 60 days from the date when the seller issues the invoice for the purchase of the car, or within 3000 kilometers (whichever comes first), the household car product has steering system failure, braking system failure, body cracking or fuel leakage, if the consumer chooses to replace the family car product or return it, the seller shall be responsible for the replacement or return free of charge.

During the period of validity of the three packages, two repairs have been carried out accumulatively due to serious safety performance failures, and serious safety performance failures have not been eliminated or new serious safety performance failures have occurred. After the engine and transmission have been replaced for 2 times, or if the same major parts of the engine and transmission cannot be used normally after 2 times of replacement due to their quality problems, the replacement times of the engine, transmission and their main parts shall not be repeated. If the same major parts of the steering system, braking system, suspension system, front / rear axle and car body cannot be used normally after a cumulative replacement of 2 times due to quality problems, if the consumer chooses to replace or return the goods, the seller shall be responsible for the replacement or return.

If the household car products meet the replacement conditions, the sellers do not have the same brand of household automobile products of the same model, and all the household automobile products configured with the original car are replaced to the consumer, the consumer may choose to return the product, and the seller shall be responsible for returning the goods for the consumer.

2. The owner of a car that has been repaired for more than 5 days has the right to drive a spare car.

During the warranty period, there are product quality problems in household car products, and consumers will repair them free of charge by the repairman with three packages of vouchers, including man-hours and materials.

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