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Not long ago, on the national owners of ideal cars, it was exposed that the instrument of the ideal ONE vehicle just mentioned showed "power battery failure" and the vehicle stopped on the viaduct. In view of the faults reported by users, the investigation results given by the official of ideal Automobile show that the imported sampling chip for managing BMS has occasional failure due to interference, which leads to software misdiagnosis.

On December 16th, on a national ideal car owner group, a user reported that the ideal ONE instrument suddenly showed a power battery failure, causing the vehicle to stop on the viaduct. Other group friends said, "Downhole mode?" , "what's going on? at this juncture, it breaks down every day."

After several days of fault investigation, on the evening of December 20, the official "ONE know-how" issued a bulletin, saying that on December 16, 2019, an ideal car user in Hangzhou had a power battery fault alarm, and after the battery management system detected the power battery failure, automatically start the protection measures.

Ideal car said that after investigation and analysis with the supplier Ningde era, it was determined that the imported sampling chip managing BMS had occasional failure due to interference, resulting in software misdiagnosis. Ideal car also stressed that the chip is widely used in the industry, the misdiagnosis is a very low probability of individual events, there is no problem with the battery cell provided by the supplier.

The solution for this ideal car is to replace a new power battery pack for the vehicle and reserve the right for users to replace the new car at a later stage.

Only half a month after delivery, breakdowns continue to occur. Ideal car, as a new force of self-made car, since it began to deliver new cars in early December, it has successively experienced situations such as suspension of cooperation by loan banks, failure of emission control system, failure of vehicles to speed up, and so on. Although the official investigation results of some problems show that there are system false positives, delivery errors, etc., many users say that this kind of problem occurs as soon as the brand new car is delivered, so it is difficult for people to treat it calmly. It will also leave a bad impression on users.

At the same time, we found that recently, ideal ONE users have found a new fault. On Dec. 20, a sports blogger reported on Weibo that the instrument suddenly went black while driving in an ideal ONE, and the speed and other information could not be displayed. He also said, "these days I saw a lot of problems and thought that the ideal might improve. I didn't expect that there were more and more problems, which was the same as what I had predicted. Now we can solve the problem by ota. How can we ota if a person is killed? "

In response to the phenomenon that users keep complaining about faults as soon as delivery started, ideal CEO Li responded on Weibo channel, saying, "pointing out the problem as soon as possible is the greatest help to us." In the interior of an ideal car, finding and solving problems is the process of creating value, and concealing problems is suicide. Asking questions is to help us create value. Thank you, car owners and friends from the media. Whether they are users who point out problems, or users who are worried that we will be caused by public opinion (don't worry, we can face public opinion), they are all helping us. "

From its establishment to delivery, the ideal car took four and a half years, adopted the plug-in hybrid technology with low usage in the industry, and claimed to be an electric car without mileage anxiety, so it won the support of many netizens and Big V in the industry at the initial stage. However, the exposure of the problems after delivery has changed the public opinion environment, resulting in complaints from users and netizens. Some netizens commented that it is normal for a new car to appear Bug, but it is worth looking forward to for an ideal car to dare to face and solve problems.

The ideal ONE is the first medium and large SUV of the ideal car, using two front and rear motors, together with the ternary lithium battery pack from Ningde era, the pure electric drive can travel 180km; at the same time, it is also equipped with a 1.2T gasoline expander from Dongan Power for power generation, which is directly output to the motor or battery pack according to the calibrated state of the vehicle, and will not participate in driving the car, so the comprehensive NEDC mileage of the whole vehicle can reach 800km. Ideal ONE subsidized price of 328000 yuan, before and after dual-motor four-wheel drive system maximum output of 326hp, maximum torque of 530Nm, 100km acceleration time of about 6.5s.

With the cold winter of the car market, the new power of car building has also entered the cold winter, and the brand has been established for a short time, so products, word-of-mouth, service and user trust will be the core factors to survive. The ideal car just delivered has twists and turns. As the delivery volume rises, there will be more and more feedback. Whether the ideal is "ideal" or not needs to be tested more and more.

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