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The problem with the new Mercedes-Benz car is back! It is a headache to have quality problems as soon as you buy a new car, especially when it comes to the failure of the core components, which makes it difficult for consumers to accept, more likely to lose confidence in the brand and, more chilling, the after-sales service.

Ms. GE, the owner of Zhengzhou Mercedes-Benz, told the media that she picked up the car at Huisheng Mercedes-Benz 4S store in Zhengzhou at about 7: 00 p.m. on December 13. The price of the car was 470000. She then drove back to Luoyang and found the car broke down at 9 p.m. "after driving for up to two hours, the frustration of the shift is particularly serious, especially serious, and there is a strange noise," the car owner said, adding that the matter was ridiculous.

Ms. GE described it as "the speed of the car can't catch up with the speed of the car that broke down." she didn't understand that it was obviously an online thing, but she didn't expect it to happen to her today.

In Luoyang, the owner sent the car to a local Mercedes-Benz 4S store in Luoyang for inspection and was told that the new car could no longer drive normally due to gearbox problems. "after removing the gearbox guard, I found it didn't work, and then removed the oil pan to check the oil quality, and there was nothing wrong with the oil quality. I can't buy a new car and let them take it apart and play around here. "find a reason to play," the owner said angrily.

The car owner once again found the Zhengzhou Huisheng Mercedes-Benz 4S store, but the two sides nearly clashed in the negotiation process. From the video point of view, when the car owner questioned the after-sales staff of the Mercedes-Benz 4S store about the vehicle problem, the staff member took a "evasive" approach and kept quiet about the causes such as the vehicle failure.

Ms. GE also said that it is not easy for ordinary people to earn money to buy a car, and now that it is like this, it is necessary to have a 4S store to explain it.

Mercedes-Benz new car went out on the failure of more than one example, just bought back there is a quality fault, not only upset consumers, but also let consumers question the quality of the Mercedes-Benz brand.

A person in the automobile maintenance industry commented: "you can't blame the car owner for this. If a small 500000 buys a car, no one gets the money from the strong wind." I beg the major brands to improve the quality of your cars. Is it that Chinese consumers are easy to fool, or are China's laws and regulations not strict enough? Luxury brand consumers have very high expectations for cars. If something goes wrong with the new car, it is most likely to lead to the expansion of the situation and sacrifice the brand image. At least he can accept it if you let him run for a year and have a little trouble. "

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