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Because Mercedes-Benz is a famous luxury brand, Ms. Wang from Jiangsu bought a Mercedes-Benz A180L for this. But she never imagined that after driving less than 8,000 kilometers of the new car, there had been three consecutive alarm failures in the protective system. Ms. Wang found the 4S store to negotiate, but the other side's response was quite strange.

According to Ms. Wang, the fault alarm of her vehicle protection system has appeared many times, the first time is on October 17 this year, 4S shop on the simple handling of vehicles, the problem is gone. On October 26th, the vehicle once again appeared the failure warning of the protective system. Until December 2, the same situation occurred to the vehicle three times.

To this end, Ms. Wang carefully examined the three-pack regulations of the car, one of which clearly stipulated that the car could be returned or replaced if it was repaired for a total of two times due to serious safety performance breakdowns. Accordingly, Ms. Wang proposed to return or change the car, but it was rejected by the 4S store.

Yangzhou starfish car Mercedes-Benz 4S store after-sales service manager believes that Ms. Wang's vehicle problem is not a serious safety performance failure, does not meet the three-pack return and exchange standards, if Ms. Wang is determined to return and change the car to get her own certificate.

The after-sales manager also said that he consulted the manufacturer on this issue, but the reply was that it could not prove that the airbag would not eject or whether it would eject accidentally, but that it was just a system problem. For such a reply to the 4S point, do you have to take your life to try to know whether the airbag will play in the end?

Therefore, the after-sales manager believes that this is the dispute, according to the interpretation of the law, if it can not be proved that the car airbag can not be ejected, it can not prove that the vehicle is a serious safety failure to deal with the return and replacement of the vehicle, which can only be regarded as a common problem.

According to Mercedes-Benz car instructions, if the protection system failure occurs, the protection system components may accidentally trigger or fail to trigger on time, may affect seat belts or airbags and so on. And this problem is exactly in line with the description of the failure status of safety devices in the guidelines for judging serious Safety performance failures of Family Automobile products.

At present, the store said that it will contact the manufacturer later and then reply to Ms. Wang. However, for the incident, I do not know whether the 4S store is really not clear about the three-pack rules, or is the 4S store deliberately shirking its responsibility? Judging from the failure of Mercedes-Benz vehicles again and again, it is an indisputable fact that it is difficult for consumers to protect their rights.

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