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Tange, a compact SUV owned by FAW-Volkswagen, has been on the market for more than a year, but sales have been rising, and the car has remained above 10,000 units since the second half of the year, but it is such a best-selling model that has upset a car owner in Shanxi.

A few days ago, the car owner, Ms. Ren, spent 170000 yuan on a Volkswagen tango model in October this year, only to find the cause of spontaneous combustion and burn out one night, which was identified as the cause of the quality problem, but was denied by the manufacturer. "the manufacturer just doesn't admit it," said the manager of the 4S store. "what can you do?"

According to Ms. Ren, her new car "spontaneously ignited" less than 10 days after she bought it, and the car has been parked in front of her home. One night, the vehicle suddenly burst into flames, which was not known until informed by the neighbors, so it called for fire rescue. It was not until the firefighters arrived at the scene that the fire was put out.

In Ms. Ren's view, the car should not be caused by man-made, it may be a problem with the quality of the car. It didn't happen when she bought her car for six or seven years earlier, so there was no human retaliation and so on. So I found out that Ms. Ren went to Changzhi Zhongtian Automobile sales and Service Co., Ltd., where she bought the car.

But the after-sales manager in the 4S store said that if there may be a circuit problem with an older car, he cannot explain it if there is a circuit problem with a new car, and the local temperature is very low and the possibility of spontaneous combustion is not possible. so I hope the owner will identify the car.

Then Ms. Ren found an authoritative organization to identify the vehicle, and the Changzhi County Fire Brigade commissioned the Emergency Management Department, the Fire Rescue Bureau, and the Tianjin Fire material evidence Identification Center to identify the cause of the fire.

The results show that: 1. Rule out the possibility of arson; 2. Rule out the possibility of fire caused by the remaining fire; 3. Eliminate the possibility of fire caused by the fault of the line above the right wall of the vehicle; 4. Excluding vehicle oil leakage, high-temperature exhaust pipe and other hot indicates the possibility of fire. However, the possibility of fire caused by the circuit in the driver's room can not be ruled out.

Ms. Ren came to the 4S store again with the appraisal report, but the store said the manufacturer did not recognize the appraisal report. The previous after-sales manager revealed that they were only dealers of FAW-Volkswagen, and any decision should be made by the manufacturer. Now the manufacturer does not recognize this appraisal report, and has also made an identification report on the cause of the vehicle fire.

The identification result is that foreign objects break the left front glass and combustibles ignite the vehicle; the fire source is located in the accessories of the left rear seat, excluding the possibility of fire caused by electrical problems in the cab. This report is completely different from the appraisal report issued by the Tianjin consumer department. The appraisal report of the fire department does not rule out the possibility of a fire caused by the right rear line in the cab, excluding the possibility of arson and leaving behind the fire.

However, for the appraisal report issued by the manufacturer, the after-sales manager of the 4S store said that the appraisal report did not have any legal effect, because there was no technical staff signature and no company seal. Subsequently, the reporter contacted the manufacturer's customer service was also rejected, and said that the manufacturer does not directly dock with consumers.

In Ms. Ren's view, even if it is the appraisal report issued by the appraisal institution recognized by the state, the manufacturer does not recognize it, but only recognizes the appraisal report issued by the manufacturer itself, which is obviously unreasonable.

Some lawyers believe that professional institutions are approved by relevant government departments and have a certain professional and technical level, and the appraisal also has credibility and impartiality. The so-called manufacturer's appraisal report can only be regarded as an inspection report at best and cannot be treated as a legal appraisal at all.

Nowadays, it is a long way for consumers to encounter any problem of safeguarding their rights, and they have to negotiate through dealers and then report to the regulatory authorities, and finally go through judicial procedures to sue. This series of actions are miserable to consumers. As the after-sales manager said: the manufacturer just doesn't admit it, what are you going to do?

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