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Ms. Zeng of Fuzhou bought a Mercedes-Benz C 260 from Penglong Guorong 4S store in April 2019, but to her surprise, the car showed a hint of insufficient oil after a few months of driving. the car has been driven into the 4S store because of the lack of oil four times. Why does the oil in the car disappear secretly so many times?

According to Ms. Zeng, when the car bought in April reached 5000 kilometers in early June, the dashboard oil lamp turned on, and the reply given by the 4S store was that the oil was not filled up when the manufacturer delivered it, so it would be all right to fill it up.

After only two months of running, the new car has already indicated that there is not enough oil. Ms. Zeng chose to trust the explanation given by the 4S store, but it was not long before the same problem appeared again. Ms. Zeng said that when the new car reached 9000 kilometers, there was little oil. This time, the 4S store said that the car just arrived at the first insurance and fueled the 4S store. "after the first insurance came out, it was 3500 kilometers away, and the fault prompt of insufficient oil came out again. When we opened to the 4S store, the 4S store said that the staff who did the first insurance last time were negligent and did not fill you up again," says Ms. Zeng.

Ms. Zeng thinks that there have been three consecutive so-called negligence at work, which is simply not credible. "the 4S store said, Miss Zeng, you can rest assured that you will be filled with 100% oil this time. I drove another 4000 kilometers, and there was this problem again. " Ms. Zeng said.

After four times of insufficient oil, the Penglong Guorong 4S store finally made a comprehensive inspection of Ms. Zeng's Mercedes-Benz, and the final result showed that it was not that the gas was not full, but that the car broke down.

Ms. Zeng said that the 4S store thought that it was not burning oil, but it might be oil leakage, but the specific reason was unknown, and the engine needed to be disassembled to find the cause of the fault. Ms. Zeng disagreed and asked the manufacturer to replace an original engine.

The problem of Mercedes-Benz failure has been delayed until now due to the failure of the two sides to reach an agreement.

Penglong Guorong automobile 4S store after-sales manager said that according to the existing situation, the manufacturer concluded that it is recommended to replace the valve oil seal and oil-water separator.

The 4S store said they encountered the problem with Ms. Zeng's car for the first time, so it took a long time to deal with it. The after-sales manager explained, "it has been found before that the amount of oil is not enough before leaving the factory. At that time, the minimum treatment was adopted and the oil was added first and then checked." At that time, the customer felt with us as a whole whether there was a case of burning engine oil, and all of them had done oil measurement before they went to the store several times. "

So, what is the reason for the repeated reminders of insufficient oil in this Mercedes-Benz? After-sales manager said that there is no way to fully judge the situation, from the factory level is also determined to belong to product quality problems, may be caused by the lack of tightness in the assembly process. The after-sales manager also explained that when the vehicle leaves the factory, the whole vehicle product is qualified, but does not rule out the existence of product quality problems in various parts of the product.

In response to Ms. Zeng's request to replace the original engine, the 4S store said it was not up to standard, but some compensation could be made from an emotional point of view.

Ms. Zeng finally said, "if the answer given by the 4S store is to dismantle the engine, then I absolutely disagree. I will choose to follow the legal process to further protect my rights to the end."

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