AutoBeta(AutoBeta.net)01/02 Report--

Mr. Wei of Zhengzhou bought a car at the Zhengzhou Hengxin Land Rover 4S store. Based on his love for the car, Mr. Wei handed in the car on the spot, but when Mr. Wei finished the payment formalities, he was told by the salesman that his new car had been hit, which made Mr. Wei very angry.

Mr. Wei immediately rushed to the delivery area to check on his new car. Judging from the extent of the impact, the bumper of the new car was badly painted. Although the "wound" of the impact is not big, the new car I bought was hit into myself without touching it from beginning to end. You can't go back with an old car if you spend money on a new car.

Mr. Wei found the person in charge of the 4S store, and the other party said that the new car was hit in the 4S store, and the 4S store did have a certain reason, but Mr. Wei has signed all the car delivery procedures, and the invoice has been opened, and the responsibility lies neither with Mr. Wei nor with the 4S store. The responsibility lies with the owner of the car at that time. After all, the driver of the 4S store did not drive the car.

Mr. Wei disagreed with the remarks made by the person in charge, although the formalities had been completed at that time. But the car keys were not handed in and the final delivery was not completed.

For Mr. Wei, no matter who hit the car, since the car had an accident in the 4S store, the responsibility of the 4S store is unshirkable. The new car was hit before it was touched, and who would like to buy a hit car to go home.

Finally, after consultation between the two sides, the 4S store gave Mr. Wei four times of routine basic maintenance in 3 years, and there was also a boutique gift, the cost of which was borne by both the 4S store and the customer. Mr. Wei also agreed.

The new car was hit before it was put in the 4S store. It must be hard for anyone to have this kind of thing. According to the normal procedure, now that the new car has completed all the formalities, the new car has naturally been transferred to the owner's name, and the loss caused by the collision of the new car should also be borne by the owner who caused the accident.

However, as 4S stores also have certain responsibilities, do not fulfill their own responsibilities, for management problems, 4S stores also need to make changes to avoid the same thing to happen.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat