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On December 13th, Ms. Shen from Zhejiang spent 360000 on a Mercedes-Benz C260 coupe at the Shaoxing Star 4S store. it has been half a month since the new car was bought, but the dashboard showed that it only ran 89 kilometers. The reason for running only 89 kilometers is that the car broke down three times in half a month, and the first failure occurred on the day the car was picked up.

According to Ms. Shen, the Mercedes-Benz C260 she bought has a charging board under the central control for wireless charging of the mobile phone, but the wireless charging function of the car can not be used at all on the day of picking up the car, so the car entered the maintenance workshop before it left the house.

The maintenance personnel of the 4S store found that the reason why the wireless charging could not be used was due to the system failure, so it was necessary to upgrade the system and eliminate the code. After elimination, the wireless charging function could be used normally.

After the maintenance personnel upgraded the system, the wireless charging function has indeed returned to normal. However, as soon as the old fault went, a new one appeared again, and on the fourth day, the fault light of the car was on.

Ms. Shen said that when she was driving on the road, the fault light suddenly jumped out, indicating that the engine was malfunctioning, and the car was still drivable at that time. Subsequently, Ms. Shen drove the car to the 4S store, and the maintenance staff of the 4S store said that there was something wrong with the system and needed to upgrade the system software to eliminate the code.

After another upgrade of the system software, the engine fault light sure enough went off. But just the other day, the engine fault light came on again, and the third solution was still the system software upgrade.

After buying the new car for half a month, there were three failures and three system upgrades, so is there a quality problem with this car?

The after-sales manager of the 4S store said that when the first failure was diagnosed by the computer, it was found that there was a fault code inside. According to the hint of the fault code, the software was upgraded. After the upgrade, the fault code was indeed eliminated, and other data also showed normal after testing.

It is worth noting that after the wireless charging failure, it does return to normal through the system upgrade, but what about the system upgrade after the second engine fault light is on, and the fault light is on again only the other day?

The after-sales manager of the 4S store said that the fault code displayed by the second engine fault light and the third fault light is not the same, so it is only upgraded twice.

The 4S store said that the Mercedes-Benz C260 purchased by Ms. Shen is a hybrid electric vehicle, and the two engine fault lights on are power system breakdowns. At present, the 4S store has submitted the relevant data to the manufacturer, waiting for the technical support of Mercedes-Benz. Ms. Shen will be compensated after the car is completely repaired.

In view of the failure of the Mercedes-Benz C260 power system, it is found that there are quite a lot of related incidents through online search, and many car owners report that they have encountered the same problem. coincidentally, all the problems occurred shortly after picking up the car. now it seems that the failure of the Mercedes-Benz C260 power system may not be an isolated case, and we will continue to pay attention to this problem.

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