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Recently, on the Weibo social platform, a lawyer Mercedes-Benz owner thought he had experienced a number of "misdeeds" in Mercedes-Benz 4S stores. The owner said the Mercedes-Benz 4S store was suspected of false propaganda and deceiving consumers; suspected of forced trading, bullying consumers; and fictional service items, deceiving and extorting consumers.

According to the owner in the article, the car was damaged due to a traffic accident in his vehicle, and then found an insurance company to deal with it, and was dragged back to Chengdu Yixing Renfu Mercedes-Benz 4S store for treatment. However, when the insurance company was ready to determine the total loss of the vehicle and scrapped the vehicle directly without maintenance, the 4S store contacted the insurance company by telephone in the name of the owner, saying that the owner insisted on the maintenance of the vehicle.

When the car owner wanted to pick up the car, he was dragged away by the 4S store for no reason, and asked for parking fee and disassembly fee. However, the owner mentioned in the article that the vehicle was not repaired at that time, and the vehicle did not appear on the maintenance list. To this end, car owners believe that Mercedes-Benz violated the official website claimed to be "efficient and pleasant customer service."

In addition, the car owner also mentioned in the article that he felt exhausted during his negotiation with the Mercedes-Benz 4S store, and said: "as a person in the legal profession for 16 years, you can imagine what happens to ordinary people!"

The Weibo account of car owners' rights protection was also retweeted by some people, including Deng Xueping, deputy director of the Shanghai office of Jingheng Law Group, who said: "I am also a Mercedes-Benz user, but I support Peng Shuai's rights protection!" And the reposting of Luo Changping, a member of the financial media.

Some netizens may think that lawyers should protect their rights through legal channels rather than rely on "public opinion pressure" on social platforms.

However, with regard to this matter, we should pay more attention to the fact that when consumers really encounter problems, the road of safeguarding their rights is really difficult everywhere. Compared with car dealers, consumers have a certain judicial weakness, which makes many events force the parties to give up safeguarding their rights because of economic costs, time costs, evidence collection costs and other issues. Perhaps, as the above-mentioned activist car owners have said, it is difficult to cope as a senior professional lawyer, let alone ordinary consumers.

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