AutoBeta(AutoBeta.net)01/06 Report--

Mr. Zhang bought a new Buick that just launched on the market, which cost nearly 350000 yuan. After driving for more than 200km, Mr. Zhang found a problem. The engine fault light was on, the speed of the car slowed down, and now he could not even use reverse gear. Faced with such a situation, Mr. Zhang said he wanted to return the car.

Mr. Zhang said that his Buick Anke flag was bought at a 4S store in Zhongtong Buick, Henan Province. the car cost 349900 yuan. It took less than seven days to buy it and drove just over 200km, when the engine fault light suddenly came on under normal driving. The speed immediately dropped to 20km/h, and then the reverse gear could not be hung up.

The fault message displayed from Mr. Zhang's vehicle dashboard indicates that "the shift condition is insufficient". Mr. Zhang also said that because he could not reverse the car, he usually could only drive around once. "the Buick Anke flag is a new car on the market and has been sold to the outside world. With this kind of problem, I seriously suspect that there is a serious quality problem with the car," Mr. Zhang said.

In view of the problems encountered by the vehicle, the person in charge of the Zhong Tong Buick 4S store said that the problem with Mr. Zhang's car does exist. He can't reverse the car in reverse, and the maintenance method has been given at present.

Mr. Zhang believes that the new car bought by hundreds of thousands of dollars will break down in a few days, and maintenance is not a replacement of gadgets, which is not recognized.

The head of the 4S store responded, "if there is a problem without replacement of parts or maintenance, the problem cannot be solved." In accordance with the national regulations of the three packages, the problematic parts will be replaced. " At the same time, the 4S store also said that it would report to its superiors for the demands put forward by Mr. Zhang.

We note that the Buick Anke flag positioning medium and large SUV, officially put on the market on November 20, 2019, the market price is 29.99-379900 yuan, all equipped with 2.0T variable cylinder turbocharged engine, matching 9-speed manual self-integrated gearbox, of which the top model is the exclusive version of Avenir.

For a new model that has been on the market for less than two months, the problem of failure does make consumers very worried. According to the national automobile three-guarantee policy, Mr. Zhang's car may not meet the standard of return and replacement, but the new car needs to be repaired when it encounters breakdowns. It is also a very annoying thing for customers.

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