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Mercedes-Benz, as a luxury brand car company, has been promoting the high-quality service promise of "customer first", but a situation occurred in the Mercedes-Benz 4S store a few days ago is different from this slogan. A Mercedes-Benz owner in Zhejiang recently went to a local Mercedes-Benz 4S store to pick up his car, but he got into a quarrel and was kicked by a salesman because he questioned the problems with the new car.

According to media reports, after receiving help from Mr. Zheng in Hangzhou, Zhejiang, the reporter went to the Mercedes-Benz 4S store in Hangzhou East Star to learn about the situation. As a result of the dispute between the two sides, Mr. Zheng and the salesman concerned have gone to the police station, and the one left at the scene is Mr. Zheng's brother-in-law, Mr. Chai, who is the real car owner.

According to Mr. Chai, at that time, he and his family went to the Mercedes-Benz 4S store to pick up the car, which was an imported SUV model with a price of more than 900,000. During the car inspection, Mr. Zheng suspected that the car had wear marks on the tires and questioned it, but the two sides quarreled about it.

After contacting Mr. Zheng, he said that at that time, the salesperson said that the vehicle only ran 23 kilometers in the course of transportation and there was no wear and tear. I replied to the sales sentence, it should be more than 23 kilometers, right? But the other party replied, "Don't talk nonsense if you don't know Mercedes-Benz."

Mr. Zheng said that at that time, the sales words also infuriated him, so he decided to leave the 4S store, but the salesperson said: don't talk nonsense when you buy a Mercedes-Benz, and the two sides quarreled about it. Then the salesperson thought that Mr. Zheng's words such as "who can't afford a Mercedes-Benz" were scolding him, so they kicked Mr. Zheng.

Subsequently, a manager of the Mercedes-Benz 4S store also explained that the vehicle did travel only 23 kilometers, and the reason for tire wear was that the vehicle had to go through logistics during transportation and other reasons, and the mileage traveled was recorded, and the vehicle was indeed a new car, and there was no such situation as tire wear. As for the salesman's kick, the manager said he needed to know more about the details before he could give a reply.

After negotiation, the 4S store has compensated Mr. Zheng for the behavior of the sales staff, and Mr. Xin Chechai also approved and took it away.

For this behavior, Mercedes-Benz 4S store does not reflect the "customer first" high-quality service commitment. Of course, the main reason is that the provocative dialogue between the two sides angered each other, causing this farce. But in any case, as a salesperson, we should give professional answers to consumers with a professional attitude.

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