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Li Bin, CEO of Xilai Automobile, has said that the emergence of Xilai is to target luxury brand car companies, because there are not many luxury car brands in China. But a situation that happened to a NIO owner a few days ago should not appear on luxury brands.

According to media reports, Master Dong from Hangzhou spent more than 450000 yuan on a NIO ES8 at the Yuhang NIO full-function Service Center last month. Unexpectedly, he found something wrong with the car when he picked up the car home. Apart from the deformation of the B-pillar decorative panel, the screws at the door still showed signs of being twisted.

According to Master Dong, he seldom drove this car after he bought it home, and there was no accident. As the new car originally had a new film, it was torn up in a car wash. As a result, it was found that the B-column decorative plate on the left side of the vehicle was deformed, and the phenomenon of air bubbles could be seen obviously.

Master Dong found the service center and the other party said that it was due to their negligence, so they agreed to replace a new decoration board for them free of charge. Master Dong said that at that time, the sales said that the car model was torn by the owner himself, and it could not be found before it was torn, so it was not within the scope of PDI testing.

However, Master Dong also said that in addition to the problem of the vehicle B-pillar decorative panel, the screws on the left rear door of the vehicle were suspected to have been screwed. Because judging from these screws, there are black marks on the surface of the screws, and then think of the problems with the B-pillar decorative board before, so Master Dong thinks that there has been a problem with the vehicle before.

In this regard, NIO Hangzhou regional marketing manager explained: "the screw has been twisted marks because the door has been adjusted, is caused by adjusting the height of the door, every car will have this situation." the door has been adjusted and they will not spray paint the vehicle twice. "

On the day of the interview, there happened to be a brand new Ulai ES8 in the showroom of the service store, but it was found that the screws of the vehicle were in good condition, and there were no signs that the screws of the vehicle had been screwed like Master Dong.

To this end, the service store said that considering that the customer experience was willing to apply for an upgrade of accessories for Master Dong, but Master Dong refused, and the two sides are still in negotiation.

As for the real situation, it is impossible to determine for the time being, but if, as the regional manager said, it is difficult to convince consumers simply that the situation of each car is different, and at the same time, as a sign of a luxury high-end brand, it should be done in every detail, otherwise, in the name of a high-end luxury brand, but pay so little attention to details, then I am sorry for the title of a luxury high-end brand. Not to mention the controversial "high-end" of autonomy.

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