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"I was so scared when I saw this car that I shivered. I bought such a nice car because I wanted to protect my life. If I hurt my eyeball again, I shouldn't be standing here right now. I should still be grabbing the ball. " Mr. Wu's Mercedes-Benz E200L car encountered a traffic accident at the end of last year. The car was scrapped and Mr. Wu was injured near his eyes in the accident. To his surprise, the airbag did not eject.

Mr. Wu's black Mercedes-Benz E200L was bought in January 2016. it cost about $450000 to land, and there was no problem with driving until he lost confidence in Mercedes-Benz after a traffic accident at more than 8 p.m. on November 1, 2019.

Mr. Wu said that that night he was driving and waiting for the traffic light, and there was a minivan parked in front of him. Suddenly, a heavy truck more than ten meters long hit the back of my Mercedes-Benz and forced my car into this. The car with five seats and three carriages is now turning into a hatchback, and the rear of the car is all gone.

Recalling the car accident, Mr. Wu was scared. He also said that at that time, no cell phone was found in the car, and the distress signal on the car did not work, and he still paid the cost of the distress signal every year.

Mr. Wu was injured in the accident. Passers-by helped to call the police and sent Mr. Wu to the hospital. After the hospital examination, Mr. Wu rib fracture, chest contusion, eyelid laceration. Fortunately, the position of the eyelid injury is a few millimeters from the eyeball, and it is not life-threatening.

According to the road traffic accident identification, the truck rear-ended in the accident is fully responsible, but Mr. Wu has doubts. In his view, first, in such a serious accident, the vehicle was almost scrapped, the airbag did not pop out, and there was no guarantee for life; second, why the rescue system was damaged and could not be called for help in a timely manner.

For these two questions, Mr. Wu reflected to the Mercedes-Benz manufacturers, through several months of testing, Mercedes-Benz headquarters made a report reply.

According to the report, the airbag "will trigger the front airbag only if the collision intensity is higher" and "the front airbag will be triggered only if there is a severe front collision with high deceleration". In response to the explanation of the in-vehicle emergency call system, the report said that "the control unit and antenna cable were damaged by a severe tail collision, so it was technically impossible to successfully initiate an emergency call."

Mr. Wu said he could not accept the explanation of the Mercedes-Benz report. He thought, "it is not serious enough that the car has been scrapped. Is it only serious if the car is smashed to pieces?" In the case of a major accident, the distress signal doesn't work, so what's the point of installing this system? "

To this end, Mr. Wu once again found the Mercedes-Benz star Qingdao 4S store where he bought the car. 4S store responsible person explained that the car emergency call system can not work, because the force is too big damage, is a mechanical failure, not caused by its own product problems. As for why the airbag in front did not pop open, they said it was "inexplicable" and had to be based on the report issued by the headquarters.

At present, Mr. Wu said that he could not agree with the appraisal report issued by the manufacturer at all. Finally, the 4S store said that if the customer has any objection, you can find the corresponding appraisal institution to issue the relevant report.

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