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After-sales customer service of automobile manufacturers is an important channel for consumers to complain and feedback, representing the official attitude towards consumers and dealing with problems, providing consulting services for consumers and a way to solve problems. However, the official customer service of this brand is amazing, which is really unthinkable.

The thing is, recently, some media received a complaint from Ms. Zhang, a consumer, that the Baowo BX5 car she bought for two months suddenly slowed down on the highway, the engine fault light was on, stalled, and was nearly rear-ended, and the problems of continuous maintenance in the 4S store were still repeated and could not be repaired. Ms. Zhang wanted to return the car. The media entrusted by Ms. Zhang called the after-sales customer service of Bowo car, and the result was the following scene in the video:

Bowo after-sales customer service learned that the media called and hung up three times in a row on the grounds that it could not hear.

It is understood that Ms. Zhang bought a Baowo BX5 1.4T avant-garde car in Hangzhou Baocan Automobile sales Co., Ltd. on December 29 last year, she suddenly slowed down on the highway back to her hometown before the Spring Festival, the engine fault light was on, stalled, and was nearly rear-ended, when the vehicle mileage was only 800km.

Ms. Zhang contacted the 4S store, and the customer service informed that because she was not familiar with the technology, she would be transferred to the technical staff to call, but there was no reply to the call from the 4S store. It was not until Ms. Zhang complained on the Bowo car that she told herself to contact the 4S store again to check the vehicle.

February 12, 4S store inspection results for high-pressure oil pump damage, but due to no inventory need to wait. Then Ms. Zhang called many times, and the 4S store also said that it was out of stock.

Because Ms. Zhang was in a hurry to use the car, on March 7, the 4S store changed the fuel pump of the spare car to Ms. Zhang's vehicle. Unexpectedly, after the car came back, it broke down again every two days, the engine fault light was on, and it stalled again, and it had not been repaired for five consecutive times, and the fault problems had been repeated all the time.

Miss Zhang said she didn't want to repair it, and she didn't dare to drive the car. She wanted to return the car.

Finally, there is a scene in the above video, the after-sales customer service attitude of Baowo manufacturers really chills consumers.

Automotive products are not sold successfully, how to maintain a good relationship with consumers, produce word-of-mouth effect, after-sales service is a very important link. How can Bowo be regarded as a Chinese independent mid-range brand, the official also declared that "century-old Bowo, originated in Germany", such an after-sales attitude is empty, it is speechless.

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