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Picking up a car from a 4s store was supposed to be a happy thing, but what happened recently when Ms. Zhou from Shenzhen, Guangdong Province went to the 4S store to pick up her car, she was no longer happy.

According to media reports, Ms. Zhou had ordered a Mercedes-Benz car from a local car 4s store. On the day of picking up the car, Ms. Zhou happily went to the 4s store to pick up the car. Xiao Wu, the salesman of the car 4S store, received Ms. Zhou. She took her to get a temporary license plate, gave her some insurance and information about the car and a CD, and then Ms. Zhou signed the list. The purchase procedures for these 300000 Mercedes-Benz cars are over. At this time, Xiao Wu, a salesman, made a request to test-drive Ms. Zhou's new Mercedes-Benz and drove the car directly out of the 4s store. To everyone's surprise, the car had an accident shortly after it left and was hit by a big truck. The whole back of the car was sunken and there was a long scratch.

Finally, the police held that the truck was fully responsible for the accident and was compensated by the insurance of the truck. But Ms. Zhou believes that the car was in the hands of a salesman, and the car was not fully handed over to her, and the 4s store should also give herself an explanation and ask the 4s store to compensate herself for a new car or a refund. However, the staff of the 4s store said that all the formalities had been completed, which meant that the vehicle had been delivered to the owner and they did not have to bear the responsibility. The two sides quarreled over the issue of compensation. Finally, under the coordination of various parties, the 4s store agreed to change the damaged door and compensate for a maintenance, but Ms. Zhou also asked the 4s store to compensate herself 100000 yuan. On the issue of compensation, the two sides had huge differences and finally did not reach an agreement, and Ms. Zhou also said that she would continue to safeguard her rights. According to professionals, the car did not have a major accident, which did not have much impact on the salvage value of the vehicle, and 4S salesmen subjectively did not have malicious racing and other behaviors, so consumers should protect their rights rationally.

The majority of consumers must pay attention to when buying cars, when the 4S store salesman wants to test-drive their own new car, they can decisively choose to reject each other's request, so as not to cause unnecessary trouble.

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