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On March 2, a car owner Tesla posted on Weibo that the configuration of the upgraded after-drive version of the domestic standard Model 3 had been downgraded and that the car was equipped with a vehicle controller code-named 1462554 (FSD chip HW3.0), but when the owner removed the vehicle controller, he found it was code-named 1465773 (FSD chip HW2.5).

Some car owners also found the same phenomenon and questioned the reduction of domestic Model 3 on Tesla's official Weibo account. Some car owners said that it was as if you bought an iPhone 11 with an iPhone 8 chip. At present, some car owners have reported to the official Tesla and 12315.

As we all know, a large part of the reason why Tesla is able to maintain a high value is due to Tesla's autopilot technology, which is also one of Tesla's biggest selling points.

As the company with the largest sales of new energy in the world, Tesla focuses on autopilot and the sense of technology. On last year's autopilot Day, Tesla released Autopilot HW 3.0. the hardware is equipped with a FSD chip developed by Tesla, while the 2HW2.5 is equipped with Nvidia's Drive PX2 chip. Tesla also said on autopilot day that he can provide upgrade services for older models that have already purchased FSD.

Compared with the HW2.5 chip, the computing power of the HW3.0 chip is 21 times that of the HW2.5 chip. The stronger computing power means that when the vehicle is on autopilot, it will be able to deal with more complex data, thus helping the vehicle to achieve better autopilot. At the same time, the HW3.0 chip is also the core of Tesla's fully autopilot process to achieve traffic light recognition function. Tesla models with HW2.5 and below hardware are unable to achieve this function. According to Tesla's official statement, the cause of the downsizing incident was due to the impact of the epidemic on its supply chain, resulting in some domestic Model 3 that did not choose FSD to replace HW3.0 in order to ensure timely delivery.

Tesla said on his official account on March 3 that the HW3.0 would be replaced free of charge for the owners involved. If there is no optional FSD function, there is basically no difference between HW2.5 and HW3.0 in driving experience and safety.

This time Tesla was exposed to the downsizing incident, can the car owner ask Tesla to return one to three? Some legal personages said that in this incident, the delivery of goods by Tesla was inconsistent with the contract, which should be objective and clear. So what is the reason for this kind of error, how to determine the legal nature of this mistake, and what kind of legal liability should be borne accordingly? Is it consumer fraud or general breach of contract, punitive damages or general liability? It needs to be viewed in the light of the specific circumstances of the incident. "

According to the data, Tesla delivered 367500 vehicles worldwide in 2019, of which the Chinese market accounted for 13% of the total sales, an increase of 50% over the same period last year. Tesla officially delivered the first domestic version of Model 3 to consumers on January 7. Due to Tesla's official price reduction on the domestic version, coupled with new energy subsidies and exemption from purchase tax, domestic Model 3 can be purchased for as little as 300000 yuan. To be fair, Tesla is undoubtedly the largest manufacturer of new energy vehicles in the world in terms of electric vehicles, but if the integrity storm and social crisis cannot be solved correctly, even if the model has a lower price, Tesla will lose sales. as a result, brand reputation will be reduced. In the face of the epidemic and on the occasion of "315", Tesla was exposed to the downsizing incident, which made many car owners feel cold.

The following is the full text of Tesla's response:

Recently, Tesla China received reports from some owners of the standard mileage upgrade version of Model 3 made in China that the hardware code of their vehicle controller is inconsistent with the environmental protection information on the car list. in this regard, we very much understand the feelings of consumers and attach great importance to it. Tesla China specifically made the following explanation:

Tesla Shanghai Super Factory began to resume work and production on February 10th. During this period, based on the supply chain situation, some of the hardware installed in the standard life upgrade version of Model 3 is HW2.5. With the recovery of production capacity and supply chain, we will gradually provide free HW3.0 replacement service for the owners of Model 3 whose controller hardware is HW2.5, which is the standard upgraded version of HW3.0 made in China. Please make an appointment through Tesla service center. Please wait patiently.

At this stage, if there is no optional FSD function, there is basically no difference in driving experience and safety between the Model 3 model using HW2.5 and the Model 3 model of HW3.0. For all customers with optional FSD, we have installed HW3.0 hardware for them.

Our original intention is to provide you with products as soon as possible on the premise of meeting the safety and use needs of consumers. I would like to apologize and understand the troubles caused by some car owners who love Tesla. In the current situation, we are also actively taking various measures to ensure timely supply chain and delivery. We will continue to listen carefully to the suggestions of consumers, and every voice of you is helping us to provide better services and products for consumers.

Once again, I would like to thank all car owners for their love, support and understanding of Tesla.

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