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In the event of an accident, the car is sent to the 4S store for repair. according to the normal process, the damage is determined by the 4S store, the accessories are carried out according to the damage degree of the car, and then the maintenance is carried out. However, it is rare to carry out accessories without dismantling the car. not only that, it is strange that the owner of the car is not allowed to tow the car away. But this strange thing happened to Mr. Zhang from Hangzhou.

Mr. Zhang disclosed to the reporter that in February this year, Mr. Zhang borrowed an Aston Martin from a friend's company. as a result, the road was slippery and the chassis of the car was relatively low on a rainy day, so he lost control and crashed into the guardrail. The car's airbag popped out due to a strong impact, and the parking space was seriously damaged, and a luxury sports car immediately became scrap iron.

After the accident, Mr. Zhang was sent to the Aston Martin 4S store in Hangzhou. Because he was the first responsible person, he wanted to repair the car and compensate for the maintenance cost. After that, Mr. Zhang signed a vehicle maintenance agreement with the 4S store, entrusted the 4S store to contact the insurance company to determine the damage, and took the maintenance agreement to a friend's company for examination and approval, because this is a friend's car and needs the consent of a friend.

But what I didn't expect was that the company didn't agree to the maintenance. In the end, the company asked Mr. Zhang to tow the car away from the 4S store without planning to repair it. When Mr. Zhang was ready to go back to the 4S store to take the car away, he did not expect that the 4S store said that it had ordered maintenance accessories, which made Mr. Zhang feel very strange. The insurance company did not fix the damage and settle the claim, what is the reason for the 4S store to book the car maintenance materials first, and the car has not been disassembled? how does the 4S store know which accessories need to be customized? So he felt very annoyed and felt that the 4S store wanted to earn the maintenance fee. Now the car is still in the 4S, not to be towed away by Mr. Chen, nor to be dismantled.

The reporter interviewed Manager Wang of the after-sales service of the 4S store. He said that the maintenance cost of the car was indeed as high as 1.8 million, and the car owner also had some new ideas. When the reporter asked whether the 4S store did not allow Mr. Zhang to tow the car away, Manager Wang did not give a direct answer, but has been emphasizing that he will continue to communicate with car owners.

When the reporter asked again whether the 4S store already had accessories, Manager Wang said they were carried out in accordance with the agreement, but when the reporter asked how the vehicle was not damaged and dismantled, Manager Wang said that he would explain to the reporter when the company representative came.

The owner also said that the car belongs to their company, not Mr. Zhang. The boss intends to sell the car and just tow it away, but what she doesn't understand is why the 4S store won't let it go.

When the reporter asked Manager Wang about the car owner's idea, he said that he should let the company representative explain to the reporter. He also said that the company representative will be here in a minute. However, when the reporter and his party waited at the scene for a period of time, they never saw the person in charge of the 4S store mentioned by Manager Wang. Manager Wang then asked the reporter to leave his phone number, saying that someone would get in touch with the reporter, but so far he had not received a call from the other party.

Regarding this matter, the reporter also consulted the relevant lawyer. The lawyer said that if the owner's statement is true, the 4S store has not been further authorized, and the two sides have not conducted a collegial discussion on maintenance matters, they are suspected of breaking the law by withholding the client's car. The car owner said that they are willing to wait and see, but do not rule out the possibility of safeguarding their rights through legal channels.

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