AutoBeta(AutoBeta.net)03/09 Report--

According to the news released by the Central Radio and Television head Office, after approval, in order to do a good job in the prevention and control of COVID-19, the broadcast of the March 15 evening party of the Central Radio and Television Station in 2020 was postponed, and the specific broadcast time was announced in advance.

It turned out that it would soon be the March 15 gala in 2020, and this time of year was "Consumer Rights Day". Some industry insiders, consumer fraud and violations of consumer rights and interests were pushed to the front of the curtain, and the whole country was exposed. According to the national complaint statistics released by the China Consumer Association in 2019, "cars and parts" once again topped the list, far surpassing the clothing industry and the food industry, which ranked second and third. Therefore, there is a high probability that a number of automobile companies / car insider events will be on the list in the March 15 party this year.

Mercedes-Benz, a popular brand on the list

In the past year, Mercedes-Benz has become a popular brand for rights protection many times, reflecting the difficulty of consumers' rights protection of this brand.

Among them, in April 2019, the female owner of a Mercedes-Benz car in Xi'an caused a sensation across the country by crying over her rights on the hood. Xinhuanet commented that there was an oil leak, so don't 'leak' your conscience.

Xinhuanet said, "the incident of Mercedes-Benz owners crying about the protection of their rights has aroused heated public discussion." The woman spent 660000 on a Mercedes-Benz in Xi'an 'Leixing', and the car leaked on the same day! After 15 days of patient negotiation, the response changed from refund and car change to 'just change the engine'. Patient communication is not valued, and only by tearing up gentleness can justice be done. "Distribution according to trouble" should not be the social norm, and honesty and sincerity should not be bullied. The attitude of the shop involved not only smashed his own brand, but also 'leaked' his conscience! "

The final solution is that the market regulatory department of Xi'an High-tech Zone reported that there were quality problems with Mercedes-Benz cars, and Lizhixing Co., Ltd. was fined a total of 1 million yuan for two illegal acts that did not meet the requirements for ensuring personal and property safety, and for exaggerating and concealing information with major interests to mislead consumers.

In the "Top Ten hot spots of public opinion on consumer rights protection in 2019" released by the China Consumer Association, "Mercedes-Benz owners crying about rights protection caused reflection from all walks of life" has also become the first topic of social influence in 2019.

In addition, Mercedes-Benz had quality problems many times, and Mercedes-Benz was "forced" to recall after the exposure of its owners' continued protection of their rights.

The fracture problem of Mercedes-Benz shock absorber has existed for a long time, and the design defect leads to the fracture of shock absorber fork head, which leads to great hidden danger of driving. After several car owners' rights protection exposure and continuous complaints, the State Administration of Market Supervision and Administration launched an investigation and finally asked Mercedes-Benz to carry out a large-scale recall.

The problem involves E-Class and C-Class cars, with a total of more than 660000 cars. The solution offered by Mercedes-Benz is to "patch" and strengthen the firmware of the shock absorber before installing the recalled model. Mercedes-Benz's latest recall on the issue was February 25, 2020. Today, the recall is still in progress.

Volkswagen / Honda treat Chinese consumers differently

China Insurance Research C-IASI, which is led by eight domestic insurance companies, is a "demon mirror" of the automobile manufacturing industry. The PICC Research C-IASI is famous for its stringent crash test standards, and many models with joint venture special supply vehicles and excellent market reputation are "exposed" under the PICC Research C-IASI, and are bumped into the fact that the structural safety is not qualified and the Chinese and foreign standards are different. It also makes Chinese consumers understand what is "differential treatment".

(SAIC Volkswagen Passat collision test screen)

The SAIC Volkswagen Passat is the worst car so far in the 25% bias crash of the China Insurance Research C-IASI. The video clearly recorded that the nose and cockpit of the domestic Passat were seriously deformed, and the A-pillar was broken and bent 90 degrees. At the same time, the steering wheel suddenly moved sharply to the side of the co-pilot during the collision, causing the dummy to hit the hard object and was injured.

SAIC-Volkswagen Passat sold 214000 vehicles in 2019 alone, and has been the top seller of medium-sized cars in the past years. It is a joint venture car with a good reputation and good image in the Chinese market.

In addition, another car company that seriously lost points in the PICC Research C-IASI is Dongfeng Honda. After the B-pillar of Dongfeng Honda Civic was broken, INSPIRE was also miserable in the 25% bias collision, which was called "Accord death" by consumers.

(Dongfeng Honda INSPIRE collision test screen)

The main problem with Dongfeng Honda INSPIRE is that it severely collapsed in the bias collision, eroding the living space of the cockpit, resulting in a nearly 90-degree bend of the A-pillar and not equipped with side head airbags, resulting in impact injuries to the heads of people in the car. The side impact INSPIRE is not ideal, and the evaluation results are all general (M), which is only one step away from the poor evaluation (P).

These big brands are popular with Chinese consumers, but why is the domestic version the least safe? Jerry-building and differential treatment are unavoidable questions. If the above models are named and criticized, it is likely to prompt manufacturers to recall / buy back / improve, and so on.

The "tax black hole" of price increase without invoicing

After the investigation by Xinhua News Agency in 2019, the article "consistent wayward price increases without invoices, Toyota Elfa becomes a tax black hole" has aroused social concern. A reporter from the Xinhua News Agency investigated a number of 4S stores and found that when some high-end car brands sell tight models, not only do they illegally charge service fees and price increases, but these unreasonable fees are often not billed or accounted for, and are suspected of tax evasion.

A reporter from Xinhua News Agency visited a number of car dealers and found that Toyota's Elfa price increases ranged from 200000 yuan to 300000 yuan in most areas visited, while price increases in some parts of Lexus LX570 ranged from 100000 yuan to 300000 yuan. These price increases are often not invoiced, and some dealers who agree to invoice also need customers to pay another tax point, invoicing in the name of service fee, decoration fee, maintenance fee, auto parts and so on.

Huge price increases do not issue invoices or separate invoices, or even "part of the public account, part of the smuggling account" has become the "hidden rule" of automobile 4S stores. Several car buyers have found that if they buy a car on a loan, they will also be required to pay financial service fees of several thousand yuan or even more than ten thousand yuan, which are not invoiced, or even transferred to the personal accounts of salespeople through Wechat.

A number of finance, taxation and legal experts pointed out that consumers are required to put money into private accounts, do not invoice the additional fees, split the invoices into multiple pieces, change the name of the products charged, and reduce the marked price of vehicles to evade corresponding taxes and fees, are suspected of breaking the law, and are very likely to constitute tax evasion.

Peugeot 408 / Ying Lang / Lang Yi has the largest number of complaints

According to the statistics of the car quality network, Dongfeng Peugeot 408, Buick Yinglong and SAIC-Volkswagen Lang Yi ranked in the top three in the past year, making them the three models with the largest number of user complaints.

The main problem of Peugeot 408 is "tire cracking". The rest are engine oil burning, engine fault lights on, foreign bodies in engine cylinders and so on. The number of complaints against the car reached 2128 in the past year, far higher than the 950 complaints filed by the second Buick Yinglong.

SAIC GM Buick Yinglang is the main car of the brand, the main complaints are steering system jam and abnormal noise, engine jitter and oil leakage, 2013-2019 models have corresponding complaints.

The third place was SAIC-Volkswagen Lang Yi, with 842 complaints in the past year. There are complaints about odor, transmission noise, body leakage and engine noise in the car.

In terms of complaints over the past year, Skoda Mingrui, Buick Kaiyue, Citroen C4L, Volkswagen Suiteng, Nissan Xuanyi, Toyota Camry and Cheetah CS10 were ranked in the top 10.

The models with a large number of complaints reflect that in addition to the quality problems, the after-sales treatment plan of manufacturers and dealers is also a key factor.

According to the information, every March 15 party is working hard to safeguard the rights and interests of consumers, standardize the market economic order, and improve laws and regulations. The party has always been committed to the value pursuit of promoting the construction of the rule of law and safeguarding rights according to law, advocating that under the sunshine of the rule of law, consumers will safeguard their legitimate rights and interests in a more dignified manner, and operators will participate in competition in a more honest and trustworthy manner. regulators have laws to abide by, enforce the law strictly, and faithfully maintain the order of the market economy.

Some of the above cases will be worthy of attention in the March 15 party, and they will also be on the list of automobile industry this year.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat