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I believe that for most consumers, the reason for choosing a luxury brand is its reputation for quality and high-quality after-sales, but a few days ago, the luxury brand Mercedes-Benz directly handed over a vehicle with mismatched appearance decoration to the customer because of negligence.

At the end of last year, Mr. Lai of Zhengzhou bought a Mercedes-Benz A-class car at Lixing Mercedes-Benz 4S store in Zhengzhou. as he was not very familiar with the condition of the new car, he bought a new car and drove home for the Spring Festival. But when my hometown waited for a period of time, I found that there was something wrong with my new car, and the left and right bottom beams of my car were different.

In order to understand the specific situation of the vehicle, Mr. Lai contacted the after-sales of Mercedes-Benz 4S store after the new year. After the 4S store was reflected by Mr. Lai, they also gave the relevant treatment plan, that is, to help Mr. Lai replace the bottom beam of the original model for free, and give away a thermos cup as compensation.

However, the plan was rejected by Mr. Lai, because in Mr. Lai's view, the difference between the bottom beams on both sides of the vehicle may be caused by the accident, so he is a bit worried about it; secondly, the relevant compensation scheme for Mercedes-Benz 4S store is also relatively "perfunctory".

In response to Mr. Lai's concerns, a person in charge of the Mercedes-Benz Lixing 4S store said that the owner could rest assured whether the vehicle was an accident or not, and stressed that the vehicle did not exist for related maintenance. As to why there is a difference between the left and right bottom beams of the vehicle, further investigation is still needed.

As Mr. Lai's settlement and compensation plan for the Mercedes-Benz 4S store has been unable to reach a settlement, Mr. Lai also reflected the situation to the Mercedes-Benz manufacturer, but in exchange for a response from the other side waiting for feedback.

At present, in response to Mr. Lai's doubt about whether there is a problem with the model, Mercedes-Benz 4S store also offers a free vehicle PDI test for Mr. Lai, while providing free transport tools for car owners during the vehicle testing period.

This incident also reflects that Mercedes-Benz, as a first-tier luxury brand, did not find errors in appearance during the delivery ceremony, and called the mismatch of vehicles as a low-probability event, which shows that Mercedes-Benz brand did not perform high-quality after-sales service. If even the appearance of the problem has not been found, then whether other parts of the test is also a comprehensive test can be imagined.

With more and more complaints about quality problems or after-sales problems of Mercedes-Benz brand in recent years, whether Mercedes-Benz as a luxury brand should reflect on whether it should be blindly "arrogant". In return, more consumers will lose their trust in Mercedes-Benz.

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