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In December last year, Mr. Yang spent 250000 yuan on a Cadillac XT4 at the Hongsheng 4S store in Shaoxing, Zhejiang Province. after driving more than 70 kilometers, Mr. Yang felt that something was wrong.

According to Mr. Yang, when the car reached 30 or 40 yards on the road for the first time, it suddenly got stuck, then slowly started without flameout, and then got stuck after a little drive. Then Mr. Yang drove to the side of the road. The staff of the 4S store towed the car back for testing. After testing, the 4S store said the car got stuck because there was something wrong with the gearbox.

There was something wrong with the new car just after driving more than 70 kilometers of gearbox. Mr. Yang hoped to get a new car, but the 4S store refused. After negotiation, the 4S store finally promised Mr. Yang 10,000 yuan in compensation.

I thought the matter of taking 10,000 yuan for a gearbox would be over. Who had thought that when Mr. Yang was going to pick up the car, there was something wrong with the gear of the car, and the 4S store said that there might be something wrong with the gearbox.

There was also a problem with the newly replaced gearbox, and the 4S store said it needed to replace another gearbox. In this way, the Cadillac replaced two gearboxes less than two months after it was bought.

The compensation offered by the 4S store to Mr. Yang has also been upgraded to ensure that Mr. Yang's car enjoys a five-year warranty and a lifetime free guarantee. However, Mr. Yang said there were still some problems with the car's gearing. Mr. Yang feels that there is an obvious sense of frustration when switching between forward and backward gears, and there will be a slight wobble in the body. Mr. Yang is still worried that the gear will suddenly get stuck while driving, hoping to completely solve the worries. I hope the 4S store can replace a new car.

The service director of Shaoxing Hongsheng 4S store said that after Mr. Yang's car was delivered, it was found that there was something wrong with the solenoid valve of the gearbox, and later there was a problem with the replacement of the new gearbox, which should also be the fault of the solenoid valve. The solenoid valves of both gearboxes are malfunctioning, so another gearbox needs to be replaced.

According to the provisions of the new elimination law of Zhejiang version, due to quality problems, if the whole engine or its main parts are replaced for more than 2 times, the whole transmission or its main parts are replaced for more than 2 times respectively or in total, and the engine and transmission are replaced for more than 2 times, it still can not be used normally, it meets the standard of return and replacement vehicle.

However, the service director said that Mr. Yang's car did not meet the conditions for return and replacement. Mr. Yang's car was driven to the 4S store for repair, and the 4S store delivered the repaired car to Mr. Yang, which was regarded as a maintenance. Even if you change three or four gearboxes, it can only be repaired once in a 4S store.

So is it normal for Mr. Yang to feel frustrated when he changes gears in his new car? After trying Mr. Yang's car, the automobile experts of the Automobile consumption Rights Protection Committee of Zhejiang Consumer Protection Commission thought that there was no problem with Mr. Yang's car, and the car involved clutches when switching gears. that is, the slight jitter caused by the connection between gears can be found in any car.

The automobile expert further said that in fact, Mr. Yang missed two opportunities to return the car, one was that the gearbox suddenly jammed while driving, and the other was that after the gearbox was changed twice, both of them met the conditions of the Zhejiang version of the new elimination law, and what the 4S store said was an excuse for itself.

The standard of returning and changing cars is not decided by 4S stores, nor is it decided by manufacturers. Since Mr. Yang has signed a settlement agreement with the 4S store, it is not certain whether he can return the car or not. Automobile experts said that Mr. Yang is advised to drive for a longer period of time, and if there is something wrong with the gearbox, he can contact the relevant departments.

Here also remind the majority of consumers, if there is a quality problem with the new car after buying a car, it is best to contact the relevant departments while negotiating with the 4S store to see if what the 4S store says is in line with the relevant laws and regulations, so as to avoid missing the opportunity to protect your rights!

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