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With the end of March and the fourth month of 2020, which brands have received complaints from consumers in the past month? Today, the ranking of car complaints over the past month has been obtained from the car quality website. In terms of brand attributes, only one imported model and independent model in the top 10 are on the list, and all are joint ventures. From a national point of view, the models complained about are mainly Japanese models, accounting for 50%. In addition, German, European, legal and independent models are also on the list, of which two German models are on the list, while European, legal and independent models are all one.

In terms of specific rankings, the top three models are all Toyota models, including Guangzhou Auto Toyota Camry, FAW Toyota Asia Dragon and RAV4 Rongfang, with 410 Camry complaints, 270Asian Dragons and 145RAV4. The complaints mainly focus on the increase / emulsification of engine oil, as well as abnormal body and interior noise, engine noise and design defects.

The increase / emulsification of oil in Toyota's models became one of the events that attracted the attention of consumers last month. In early March, a car owner exposed online that there was an increase / emulsification of oil in the 2020 RAV4, and uploaded relevant pictures and videos online, which immediately aroused heated discussion, and several Toyota owners seconded the increase / emulsification of oil in their cars.

On the day of 315 Consumer Rights Day, the relevant Toyota official in China responded that "the car owner said that it reflects a general phenomenon that occurs during the use of the engine, which will not affect the lubrication performance of the engine oil." it will not affect the performance of the engine. We do not think that the above phenomenon is a quality problem. "

In addition to the increased / emulsified oil in Toyota models, a similar situation has occurred in its luxury brand Lexus, which also appeared in the top 10. Lexus ES had 82 complaints last month, mainly because of increased / emulsified oil.

Volkswagen Passat, which topped the complaint list last month, fell to fourth place, thanks to Toyota Camry, Asian Dragon and RAV4 in the top three. The number of complaints in that month was 106, and the complaints mainly focused on gearbox setbacks, abnormal gearbox noise and engine oil leakage. Since Passat crashed into an "amazing" performance in PICC, the car has attracted special attention from consumers, and problems about Passat have also been exposed.

In addition to Passat, SAIC-Volkswagen Lang Yi is also on the list, with 89 complaints last month, but the Lang Yi is a high-selling model, and being on the list is nothing new.

Volvo is the only European brand on the list, with 62 complaints from Volvo XC60 last month. Body resonance and idle engine jitter are persistent but unsolvable problems for Volvo. Some car owners report that their XC60 can hear obvious low-frequency resonance roar when idling, and the eardrum has an obvious sense of pressure. In addition to Volvo XC60, including Volvo V60, Volvo S60, Volvo XC40 and other models also have body resonance. In addition, Volvo recently recalled 150929 cars in China because of braking system problems, basically covering the models sold in China.

Overall, the Camry, the Asian Dragon and the RAV4 became the "eye-catching" of the list due to increased / emulsified oil problems, the Volkswagen Passat became the focus of consumer attention, and Volvo, which has the title of "safest car in the world", began to drift away from the "safety" label. In addition, the number of complaints against Peugeot 408 and Citroen C4L is decreasing, but in fact the problem has not been well solved.

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